Global Ops Level 1 Operator

2 weeks ago

Pune Maharashtra, India systems plus Full time

**Location: Pune**

**Employment Type: full-time**

**Designation: Global Ops Level 1 Operator**

**Job Details**:
**Network Engineer**

The responsibilities of this employee are to Monitor and report the Infrastructure issues and security incidents.

**Required Experience**:

- 3+ years of experience in a full-time, technical role, monitoring and reporting the Infrastructure and security incidents.

**Responsibilities**:

- End to end ownership of all major Incidents throughout the lifecycle.
- Record and classify received Incidents and undertake an immediate effort to restore a failed IT Service.
- Drive major incidents and ensure that they are resolved, and that service is restored as quickly and efficiently as possible.
- Determines if an incident needs to be escalated according to priority and severity of the issue.
- Maintaining incident logs, documenting key incident decisions.
- Developing procedural manuals for various IT issues
- Keep stakeholders informed about their Incidents’ status at agreed intervals.
- Associate Incidents with other records (i.e., Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
- Verify resolution with users and resolve Incidents in Sysaid tool.
- Identify potential problems and/or increasing trend of repetitive Incidents.
- Participate in Incident review following major Incidents.
- Create Knowledgebase with repeatable procedures with a goal of reducing the number of Incidents.

**Educational Qualification**:

- A 3+ year university degree in the field of computer science, information systems, or computer engineering, or equivalent experience
- Excellent communication skills
- Excellent problem-solving skills
- Hard-working and diligent
- Willingness and ability to learn new products and technologies quickly
- Attention to detail

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