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Citrix Sme

2 months ago

Bengaluru, India CGI Group, Inc. Full time

**Position Description**:

- Minimum 5 years of experience in remote infrastructure management
- 4+ years working experience supporting both Desktop and Server virtualization
- Basic working experience in Citrix XenApp & Xendesktop, Xen Server
- Responsible for resolving all technical incidents escalated by the L-1 team
- Analyze Change Request; review change requests with the client & stake holders; validate the information and execute - High complexity; Critical & Emergency Changes
- Participate in Problem Management review meetings and provide root cause analysis
- Ability to handle and drive Incident Review bridges by identifying potential Problems; recommend solutions to be implemented
- Preferable to have work experience on migration/upgradation projects
- Responsible for SLA compliance & Availability of Services
- Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders Good knowledge on ITIL process
- Technical Certification a must on any of the technologies (Windows/Citrix)
- Flexible to work on 24/7 rotational shifts

**Skills**:

- Citrix Provisioning Services
- Citrix XenServer
- Citrix
- Citrix XenDesktop
- Citrix XenApp

**What you can expect from us**:
**Insights you can act on**

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today-one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI-where your ideas and actions make a difference.

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