Cse (Customer Support Executive)

2 months ago

Chennai District Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

**Key Responsibilities**:

- Single point of contact for order tracking and all post-sales support to customers on

chat and call platforms
- Incoming and outgoing calls/ chats to keep customers updated regarding their order

status
- Resolving pre-dispatch issues of the customers - dispatch/ delivery delays, product

non-availability issues, by coordinating with the Purchase or Logistics departments
- Resolving post-dispatch issues of customers - delivery status, order tracking,

cancellations, returns and refunds by coordinating with the respective department
- Coordination with all the other departments to ensure customer query resolution at

the earliest
- Resolving issues of the customers within the specified TAT
- Escalating issues to team leads and persistent issues directly to senior management

**Required Skills/Qualification**:

- 0 to 1 years of experience in voice/ semi voice process in a non-tech role (prior part
- time or full-time experience is a plus)
- Excellent verbal and written communication skills in English
- Hindi must
- Proficiency in computer and CRM/ticketing software
- Ability to multitask and manage time effectively
- Extremely organized with strong time-management skills
- Ability to persuade effectively and demonstrate empathy towards customers,

ensuring a thorough understanding of their needs and effective resolution of their

concerns
- Temperament for handling customers with care and in a clear and convincing

manner

**Job Types**: Full-time, Fresher

Work Location: In person

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