CRM Functional with Isu

6 months ago


Andhra Pradesh, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

Job Title: CRM Functional with ISU

Experience Required: 4-8 Years

Notice Period: 15 days to Immediate

Location: Hyderabad, Bangalore

Key Responsibilities:

- Requirements Gathering - Collaborate with clients and business stakeholders to gather and document their CRM and ISU requirements in the utility industry.
- Solution Design - Create solution designs, considering the utility industry's unique processes and regulations while leveraging SAP CRM and ISU functionalities.
- Configuration - Configure SAP CRM and ISU systems to meet the specific business needs of the utility company, including setting up customer service processes, billing, metering, and collections.
- Integration - Work on integrating SAP CRM and ISU with other systems and modules within the SAP landscape, such as SAP ECC or S/4HANA.
- Testing - Conduct thorough testing of the configured solutions to ensure they meet the specified requirements and are free of defects.
- Support and Maintenance - Provide ongoing support, troubleshooting, and maintenance for SAP CRM and ISU systems, addressing issues and implementing updates as needed.
- Documentation - Maintain detailed documentation of system configurations, changes, and customizations.
- Continuous Improvement - Stay current with SAP CRM and ISU best practices and technology advancements, and recommend process improvements to clients.
- Client Communication - Maintain strong client relationships by effectively communicating project status, issues, and solutions.

**Requirements**:

- Prior experience in implementing SAP CRM and ISU solutions for utility companies.
- Strong understanding of utility industry business processes and regulations.
- Proficiency in SAP CRM configuration, customization, and integration.
- Knowledge of SAP CRM and ISU modules, such as Service, Billing, Device Management, and Customer Service.

Soft Skills:

- Strong analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to work in a team and collaborate with cross-functional teams.
- Attention to detail and a commitment to quality.


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