Customer Success Executive

3 weeks ago


Ahmedabad Gujarat, India Back2Basics Full time

Job Description:
**Responsibilities**:
Manage and enhance customer relationships post-sale to ensure continued satisfaction and retention.

Serve as the primary point of contact for clients, addressing any issues or concerns regarding solar products or services.

Coordinate with the project management and technical teams to ensure smooth project delivery according to customer expectations.

Conduct onboarding sessions for new clients to educate them on product features, benefits, and usage.

Monitor project progress and communicate updates to clients regularly.

Gather customer feedback and work with the development team to improve product offerings.

Develop and implement strategies for upselling and cross-selling products within the solar division.

Organize and lead customer meetings or presentations to discuss project developments and future opportunities.

Maintain accurate records of all customer interactions and transactions, documenting discussions and agreements.

Prepare and deliver regular performance and progress reports to management.

Qualifications:
Bachelor’s degree in Business Administration, Marketing, Environmental Science, Engineering, or a related field.

2+ years of experience in customer service or account management, preferably in the solar or renewable energy sector.

Strong understanding of solar energy systems and market trends.

Excellent communication and interpersonal skills, with the ability to manage sensitive situations.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer relationship management: 2 years (preferred)
- cross selling: 2 years (preferred)
- upselling: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9081278624
Application Deadline: 13/05/2024



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