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Customer Support
2 months ago
We need Immediate joiners with one year of international voice support experience
Notice Period : 15 days max
Salary - 40k
Location - Pune Hinjevadi
JOB DESCRIPTION: VERIZON
WLS VOICE: PUNE
Roles and Responsibilities:
Resolving device issues using troubleshooting techniques and providing clear and concise information.
Reviewing account information and answering questions about billing or services.
In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay &
Surcharges, Service charges, and taxes)
Experience resolving customer issues, billing, and/or handling product Q&A.
Interest in learning new technologies.
Experience promoting and/or selling products and services.
Demonstrated communication skills.
The clarity in thought process (Able to articulate his/ her thought)
Ability to handle tough situations with customers.
Strong ability to multitask and take fast decisions independently.
Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
Customer Centric & Logical Thinking & Need to be Enough Spontaneous
Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
Cab Facility both ways [ Pick up and drop within Transport radius]
Immense Growth Opportunities
Interview Rounds:
1st Level - UAT / Operations
2nd Level - Versant [ Need to score 60 and above]
**Salary**: ₹30,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
**Speak with the employer**
+91 7052636429
Expected Start Date: 01/06/2023
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