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Us International Voice Process
2 weeks ago
JD - Contact Center Voice Agent
Role Definition & Requirement
Call Center Representative will be the liaison between our company and its current and
potential customers. Needs to be experienced, self-driven and motivated Voice Agent.
**Job Description**:
- He/She will be responsible for making and receiving outbound/inbound calls
- Managing large amounts of inbound and outbound calls in a timely manner
- Following the provided “scripts” when handling different topics
- Will strive towards going beyond the assigned target and achieve best possible
conversion rate
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our CRM Database by documenting everything
- Requirement
- Exceptional interpersonal, Sales, problem-solving, verbal (US accent) and written
communication Skills
- Versant 6 Certified
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively.
**Salary**: ₹55,000.00 - ₹60,000.00 per month
Schedule:
- Night shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have Experience in Health Care or Mass Tort Domain?
**Education**:
- Bachelor's (required)
**Experience**:
- international outbound sales (required)
**Speak with the employer**
+91 7204990635
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