International Inbound Tele Caller

1 week ago

Kolkata West Bengal, India Divy Power Pvt Ltd Full time

**Position Overview**:
As an International Inbound Calling Agent, you will be responsible for providing exceptional customer service to clients from diverse geographical regions. You will handle incoming calls, address inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication skills, cultural sensitivity, and the ability to adapt to various customer needs.

**Key Responsibilities**:
1. Handle Inbound Calls: Efficiently manage incoming calls from customers across different time zones and regions.

2. Customer Assistance: Provide timely and accurate assistance to customers regarding product inquiries, order status, billing, technical support, and general inquiries.

3. Issue Resolution: Identify and resolve customer issues or complaints promptly and effectively, ensuring a positive customer experience.

4. Product Knowledge: Acquire and maintain a comprehensive understanding of the products or services offered by the company to effectively address customer queries and concerns.

5. Cross-functional Collaboration: Collaborate with other departments such as technical support, sales, and operations to resolve complex customer issues and ensure seamless service delivery.

6. Documentation: Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints using CRM software.

7. Upselling and Cross-selling: Identify opportunities to promote additional products or services to customers and effectively upsell or cross-sell as appropriate.

8. Adherence to Policies: Adhere to company policies, procedures, and compliance standards while interacting with customers and handling sensitive information.

9. Quality Assurance: Ensure that all interactions with customers meet or exceed quality standards and contribute to overall customer satisfaction and loyalty.

**Qualifications**:
1. Excellent Communication Skills: Exceptional verbal and written communication skills in English and proficiency in other languages may be advantageous.

2. Customer Focus: Strong customer service orientation with a passion for helping others and a commitment to delivering outstanding service.

3. Problem-solving Skills: Ability to quickly assess customer needs, identify issues, and propose effective solutions.

4. Cultural Sensitivity: Cultural awareness and sensitivity to effectively interact with customers from diverse backgrounds and regions.

5. Multitasking Ability: Capacity to handle multiple tasks simultaneously while maintaining attention to detail and accuracy.

6. Tech-savvy: Comfortable using computer systems, CRM software, and other tools to manage customer interactions efficiently.

7. Team Player: Ability to collaborate effectively with team members and other departments to achieve common goals.

8. Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, to accommodate international clientele.

9. Previous Experience: Prior experience in customer service, call center operations, or a related field is preferred.

**Benefits**:
1. Competitive salary and performance-based incentives.

2. Comprehensive training programs and ongoing professional development opportunities.

Pay: ₹8,086.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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