Front Office Associate

2 weeks ago

Goa, India DoubleTree by Hilton Full time

Ensure Brand Service standards are consistently practiced
- To check in all guests, Groups & Tours to the Hotel in an efficient and welcoming manner, ensuring an outstanding first impression and meeting all brand standards
- To be totally familiar with all facilities, functions and special events in the Hotel on a daily basis, assisting guests with any inquiries
- To be aware of all services which Hilton Kuala Lumpur offers, inclusive of recreational, food and beverage, guest services, special events and promotions
- To be aware of top corporate and VIP clients of the Hotel, recognizing and welcoming them by name upon their return visits to the Hotel
- To take a personal interest in all guests for the duration of their stay, ensuring their expectations of Hilton are exceeded
- To be fully conversant with Hotel room types and availability, assisting all guests with reservation inquiries and bookings
- To provide guests services such as currency exchange, safety deposit box facilities and cash advances where authorized
- To check out all guests, Groups & Tours from the Hotel in an efficient and timely manner, ensuring correct cashiering procedures are followed and all charges are posted appropriately
- To be respectful of our guest’s privacy, ensuring their every request in this regard is strictly adhered to and their details remain confidential
- To be totally familiar with internal hotel procedures, inclusive of housekeeping, lost and found, food and beverage, internal and external communications, fire and emergency
- To be fully conversant with and operate the Hotel’s communication systems
- To be fully conversant with manual Reception procedures to be used in the event of the Hotel’s computer systems being off-line
- To be fully conversant with and operate guest reservation systems
- To be fully conversant with the Hotel Emergency and Evacuation procedures
- This position includes night shift work as well as early and late shifts on a rotating basis
- Ensure grooming is in line with the Hotel policy
- To actively promote the benefits of Hilton Honors to all guests and patrons of the Hotel, adopting a sales attitude
- Have a thorough knowledge of all credit procedures and ensure that these procedures are adhered to
- Must know all hotel products and services and actively recommend to our guests
- Ensure that there is a thorough hand over at the completion of each shift
- Any other duties assigned by Front Office Management and Supervisors

**Job Types**: Full-time, Regular / Permanent, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Goa, Goa: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 7875552393
- Health insurance

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