Front Office Associate

3 weeks ago


North Goa, India Aguada Anchorage, The Villa Resort Full time
Job description


About Us:

Aguada Anchorage is an exquisite Villa Resort located 5 mins walking distance to the Sinquerim beach. We are a family-owned and run resort and treat all our employees as part of our big family. We are currently seeking a dynamic and customer-focused individual to join our team as a Front Office Executive. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our Aguada Anchorage family.


Job Overview:

As a Front Office Associate, you will be the first point of contact for our guests, embodying the warmth and hospitality that defines our resort. You will play a pivotal role in ensuring a seamless and delightful guest experience by handling check-ins, check-outs and addressing guest inquiries. The ideal candidate will have excellent communication skills, a friendly demeanour, and a passion for delivering exceptional customer service.


Responsibilities:

  • Greet and welcome guests upon arrival, ensuring a positive first impression.
  • Efficiently handle guest check-ins and check-outs, providing accurate information and assistance.
  • Manage room allocations and special requests with attention to detail.
  • Answer and direct phone calls in a professional and courteous manner.
  • Provide information about resort facilities, services, and local attractions to guests.
  • Handle guest inquiries, requests, and complaints promptly and effectively.
  • Maintain a tidy and organized front desk area.
  • Collaborate with other departments to ensure smooth operations and guest satisfaction.
  • Process payments and maintain accurate records of financial transactions.
  • Maintain reports as required by the management.


Qualifications:

  • Proven experience in a front office or customer service role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations and resolve guest issues diplomatically.
  • Proficiency in using hotel management software such as IDS is a plus.
  • Strong organisational and multitasking abilities.
  • Positive attitude and a genuine passion for providing exceptional guest experiences.
  • Flexibility to work various shifts, including weekends and holidays.


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