India-automationanalyst

3 weeks ago


Hyderabad, India 2COMs Full time

Description:
Support Engineer

Job Description Roles & Responsibilities - Work independently with clients and should possess excellent written & verbal communication skills.
- Perform data and log analysis in order to troubleshoot errors and user questions. Work with the development/engineering team to analyze the data when necessary and promptly follow up with the user.
- Track issues, bringing them to closure in a timely manner
- Logically work through problems to determine their cause and how they can be resolved.
- Give an accurate daily handover of all business-critical occurrences to peers in other locations across the globe.
- Deliver a high level of customer service to all users and continuous communication.
- Maintain a positive, constructive, team-oriented attitude as well as sound judgment with all job responsibilities.

Education & Experience- Hands on technical experience utilizing Kibana, Postman tools to perform troubleshooting analysis.
- Understand other data/file transfer protocols like FTP/SFTP etc.
- 2+ years of experience with SQL
- Must have in depth understanding of the L1, L2, L3 support environment.
- This role includes participation in a rotations shift (24X7)
- BE/BTech

Skills Required
- Must have experience on Restful web services & Postman tools.
- Must have Excellent written and verbal communication skills
- Good to have experience on React Js & Java Script.
- Good to have experience on Salesforce & Jira tools.

**Requirements**:

- Description:
Support Engineer

Job Description Roles & Responsibilities - Work independently with clients and should possess excellent written & verbal communication skills.
- Perform data and log analysis in order to troubleshoot errors and user questions. Work with the development/engineering team to analyze the data when necessary and promptly follow up with the user.
- Track issues, bringing them to closure in a timely manner
- Logically work through problems to determine their cause and how they can be resolved.
- Give an accurate daily handover of all business-critical occurrences to peers in other locations across the globe.
- Deliver a high level of customer service to all users and continuous communication.
- Maintain a positive, constructive, team-oriented attitude as well as sound judgment with all job responsibilities.

Education & Experience- Hands on technical experience utilizing Kibana, Postman tools to perform troubleshooting analysis.
- Understand other data/file transfer protocols like FTP/SFTP etc.
- 2+ years of experience with SQL
- Must have in depth understanding of the L1, L2, L3 support environment.
- This role includes participation in a rotations shift (24X7)
- BE/BTech

Skills Required
- Must have experience on Restful web services & Postman tools.
- Must have Excellent written and verbal communication skills
- Good to have experience on React Js & Java Script.
- Good to have experience on Salesforce & Jira tools.

**Benefits**:

- Max CTC: 90K monthly

**Job Information**:
City

**Hyderabad**
***

State/Province

**Telangana**
***

Country

**India**
***

Industry

**IT Services**
***

Zip/Postal Code

**503110


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