Sales and Service Representative

5 months ago

Dehra Dun, India Karma Staff Full time

**JOB DESCRIPTION**

**Job Title**:Sales**/**Customer Service Representative

**Job Location**: Dehradun

**Job Type**: Full-Time, weekends off

**Salary**: Rs 25K/month plus opportunity to earn incentives, monthly bonus, and group bonus

Karma Staff is a unique company with a family-like atmosphere at the workplace. It is an initiative to educate and train people, and then provide jobs that are both personally fulfilling and professionally rewarding with a goal to uplift the community. We are currently seeking for Sales/Customer Service Representatives to join our team.

Clients is a bonus. We take pride in exceeding expectations with our level of service, and it starts from a wonderful experience over the phone.

**Responsibilities**:

- Answering calls, providing customer service with compassion and empathy
- Scheduling appointments over the phone
- Making outbound sales, collections and service calls
- Maintaining accurate records of customer interactions and transactions
- Following any given scripts, if any, when handling different topics
- Identifying customers’ needs, clarifying information, researching every issue, and providing solutions and/or alternatives
- Maintaining compliance and completing work in a timely manner
- Representing the Company with honesty, integrity, and professionalism
- Building sustainable relationships and engaging customers by taking the extra mile
- Meeting personal/team qualitative and quantitative targets when given a target
- Manage and improve customer satisfaction, including the resolution of complaints
- Support the office administrative activities
- Generate leads, makes sales calls including cold calls and follow-up marketing calls.
- Close deals and achieve sales target
- Compile sales reports and monitor sales efforts
- Update databases and customer records
- Identify new products to add to those on offer
- IT support, facilitating weekly computer backups, software upgrades and organization
- Mentoring new colleagues when needed to efficiently perform all assigned tasks
- Supporting marketing efforts and continuing to grow personally and professionally in the business.

**Qualifications**:

- Comfortable with **VOIP** services and **24/7** work timings
- **Education**: Min Graduate - Certification in Marketing, Sales, or a relevant field is a plus
- **Experience**: Proven work experience as a Sales Representative and Customer Service Representative, especially in dealing with American Customers.
- **Communication skills**: Excellent communication and interpersonal skills is required. Strong active-listening skills, excellent verbal and nonverbal communication skills in English, with the ability to work effectively with customers, vendors, employees, and management.
- **Computer skills**: Hands-on experience with CRM software and MS Office (MS Excel in particular). Good computer skills are necessary for handling customer interactions, maintaining accurate records and supporting the administrative team.
- Patience, compassion, empathy and problem solving skills
- Strong organizational and multitasking skills
- Ability to work under strict deadlines and manage stress
- Willingness to learn and passion for helping others

**Compensation**:

- Starting monthly salary of 25k
- Opportunity to earn a monthly bonus
- Opportunity to earn sales incentives
- Opportunity to earn a group bonus upon achieving a set target
- Training provided with a stipend of Rs 15,000

**Conclusion**:
Note: Job description may be changed to reflect job updates and requirements.

Pay: From ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Day range:

- Monday to Friday

Shift:

- Night shift

Supplemental pay types:

- Bonus pay
- Commission pay
- Performance bonus
- Retention bonus

Travel requirement:

- No travel

**Experience**:

- Cold calling: 1 year (preferred)
- total work: 5 years (preferred)
- Sales: 3 years (required)
- International voice process: 2 years (required)

**Language**:

- English (required)

Ability to Commute:

- Dehra Dun, Uttarakhand (required)

Ability to Relocate:

- Dehra Dun, Uttarakhand: Relocate before starting work (required)

**Speak with the employer**
+91 7060615009

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