Telesales Coordinator
3 months ago
**Description: Telesales Coordinator**
We are seeking enthusiastic Telesales coordinator to join our dynamic sales and customer service team. Telesales coordinator are the first point of contact for our customers and play a pivotal role in building and maintaining positive relationships. If you are a great communicator with a passion for customer satisfaction, we want to hear from you.
**Responsibilities**:
1. Outbound and Inbound Calls: Make outbound calls to potential customers and receive inbound calls from interested prospects or existing clients.
2. Product Knowledge: Develop a deep understanding of our products and services to effectively communicate their features and benefits.
3. Customer Engagement: Engage with customers to understand their needs, answer their queries, and provide information about our products and services.
4. Lead Generation: Identify and qualify sales leads through effective questioning and active listening.
5. Sales Conversions: Convert leads into sales by explaining product offerings, pricing, and promotions.
6. Data Entry: Accurately record customer information, interactions, and transactions in the CRM system.
7. Follow-Up: Conduct timely follow-ups with potential customers and nurture existing client relationships.
**Requirements**:
1. Communication Skills: Excellent verbal and written communication skills with a pleasant and clear speaking voice.
2. Customer Focus: Strong customer-centric approach with a genuine desire to assist customers.
3. Patience: Ability to handle customer queries and complaints with patience and empathy.
4. Sales Aptitude: Sales-oriented mindset with the ability to influence and persuade customers.
5. Adaptability: Flexibility to adapt to different customer personalities and situations.
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