Mem Executive

**JD for MEM - Executive**

**-Semi-sales**

**Qualifications & Experience**: Graduate with a minimum 1 year of experience Sales/ Customer Service

**Age limit
- 30 years**

**Salary
- Upto 4.5 LPA**

**Location
- Kochi, Kerala**

**Responsibilities**:

- Holiday Planning - Making a proactive call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying.
- Complaint Resolution
- Attending to members’ complaints and discrepancies, resolving them and taking corrective action.
- Managing cancellations post-rescission and maximizing member retention.
- To ensure quality and adherence to process and timelines as specified for each activity.
- Generating revenues for the organization
- Suggesting and helping members for up gradation, revivals and reinstatement.
- Ensure proactive calling by Executives for the collection of annual subscription fees and return of cheques.
- Ensure Post holiday calls are made to obtain member feedback and generate referrals.
- To ensure that all the interactions assigned to Self are resolved within the specified time limit.

**Required Skills**: Good Performer, Multi-skilled, extrovert & good communicator

**Salary**: ₹30,000.00 - ₹37,500.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Sales/ Customer Service: 1 year (required)