Customer Sales Executive
6 months ago
1. JD for MEM - Executive:
Job Responsibilities:
- Holiday Planning - Making a proactive call to members, enlightening them on their
eligibility and making them use their holidays appropriately at the right time, thus
maximizing unique member holidaying.
- Complaint Resolution
- Attending to members’ complaints and discrepancies,
resolving them and taking corrective action.
- Managing cancellations post-rescission and maximizing member retention.
- To ensure quality and adherence to process and timelines as specified for each
activity.
- Generating revenues for the organization
- Suggesting and helping members for up gradation, revivals and reinstatement.
- Ensure proactive calling by Executives for the collection of annual subscription fees
and return of cheques.
- Ensure Post holiday calls are made to obtain member feedback and generate
referrals.
- To ensure that all the interactions assigned to Self are resolved within the specified
time limit.
Required Skills: Good Performer, Multi-skilled, extrovert & good communicator
Qualifications & Experience: Graduate with a minimum 1 year of experience Sales/
Customer Service
**Job Types**: Full-time, Permanent
**Salary**: ₹350,000.00 - ₹450,000.00 per year
**Benefits**:
- Provident Fund
Shift:
- Day shift
Travel requirement:
- Up to 20% travel
Application Question(s):
- How soon you can join after selection?
**Experience**:
- Sales/Customer Service: 1 year (required)
**Speak with the employer**
+91 7453811383
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