Area Service Incharge
3 months ago
Job Role: Area Service Incharge
Location : Ahmedabad, Gujarat
Industry Type : Consumer Durables (Kitchen Appliances)
Experience : Min. 3-5 Years
Salary : 3.6-4.2 LPA CTC
Qualification : Bachelors/Masters degree /Relevant field
**JOB RESPONSIBILITIES**:
- Delegate and direct service tasks; monitor the progress of all current and pending projects.
- Act as the highest source of information for all the service experiences by offering knowledge, advice and answering questions and concerns.
- Communicate and maintain good relations with manufacturing reps, dealers and distributors.
- Ready to travel frequently to generate revenue.
- Monitor existing service centers work and appoint new service centers to provide ultimate satisfaction to consumers.
- Stay up-to-date on industry standards and new innovations, materials, tools and /or processes that can benefit the company.
- Appoint new ASPs (Authorized Service Provider) in the desired area.
- Must interact with the prospect Service Centres/Distributors in order to reinforce the marketing strategies of the company.
- Analyse markets to obtain latest trends, customer needs, competitor’s position and depth of customer base to redesign service strategy.
**JOB REQUIREMENTS**:
- Relevant work experience as an ASI is preferred.
- Forecast service by units segment by segment.
- Solid understanding of SLA and TAT.
- Excellent communication skills.
- Ability to build alliances and partnerships with other service centers.
- Technical knowledge in terms of appliances should be there.
**Job Types**: Full-time, Permanent
Pay: ₹360,000.00 - ₹420,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 5 years (preferred)
- Customer relationship management: 3 years (preferred)
Work Location: In person
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