Agm - Area Service

3 hours ago

Ahmedabad Gujarat, India Vodafone Idea Full time

Job Req ID: 43839- Location: Ahmedabad, IN- Function: VIBS- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

Regional Lead - Service Management & Collections

**Job Level/ Designation**

M2

**Function / Department**

Enterprise

**Location**

Gujarat

**Job Purpose**

To support & execute the service & collections strategy thereby ensuring benchmark levels are met across the customer life cycle for an identified set of strategic accounts across all segments & collections across specific account categories, to deliver the best in class customer experience, to drive net promoter score and CSAT index across segments,, to drive cost optimization via digital aided channels, to proactively & reactively ring fence the customer base, to engage with C-levels, to enhance revenue by creating stickiness through various CVM campaigns, to drive collections (receivables) through focused proactive & reactive measures, to ensure that account service management teams across regions are well organised, trained and motivated to adopt a consultative approach & use analytics as a means to improve customer experience that can support the organisation’s vision & objectives.

**Key Result Areas/Accountabilities**

Strategic
- Define and execute strategic initiatives for service & collections including account plans and coverage for a strategic set of accounts across segments to enhance competitive position in the region
- Implement a plan to improve customer experience based on feedback based on customer VOC, RNPS, C-SAT scores etc.
- Guide & motivate the team to act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands Core competencies, knowledge and experience [max 5]:

- 10+ years of experience in leading a customer service team with exposure to service delivery and assurance v Experience in managing ‘C’ levels & customer facing roles v Proven track record in meeting service levels and NPS targets in different situations.
- Prior experience in B2B or Telecom B2B v Ability to manage in a dynamic, high growth, high uncertainty environment. Must have technical / professional qualifications: Desired Competencies/ Skills
- Powerful influencing/ negotiation skills.

**Core Competencies, Knowledge, Experience**

University Degree in Business/ MBA along with technical qualifications, or equivalent qualification v ITIL Certification on Foundation, Service Operations

**Years of Experience**

7-10 years on role experience

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • Agm Security

    1 week ago

    Ahmedabad, India Hiring Street Full time

    **Roles and Responsibilities** Position - AGM / Manager (Brigadier will be consider for AGM position & Colonel will be consider for Manager position). Exp. Range - 18 to 25 years (min 2 years of Corporate experience after defense will be an added advantage) **Perks and Benefits** - Role:_Security Head - Salary:_ 15,00,000 - 25,00,000 P.A. -...

  • Agm- Corp. Assurance

    3 weeks ago

    Ahmedabad, Gujarat, India Vodafone Idea Full time

    Job Req ID: 43858- Location: Ahmedabad, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm- Managed Services Insourcing

    2 weeks ago

    Ahmedabad, Gujarat, India Vodafone Idea Full time

    Job Req ID: 43452- Location: Ahmedabad, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm-area Service

    4 weeks ago

    Ahmedabad, India Vodafone Idea Full time

    Job Req ID: 41498- Location: Ahmedabad, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Agm - Channel Sales

    2 weeks ago

    Ahmedabad, Gujarat, India Vodafone Idea Full time

    Job Req ID: 46069 - Location: Ahmedabad, IN - Function: VIBS - About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Area Service Incharge

    5 days ago

    Ahmedabad, Gujarat, India Blowhot Kitchen Appliances Pvt Ltd Full time

    Job Role: Area Service Incharge Location : Ahmedabad, Gujarat Industry Type : Consumer Durables (Kitchen Appliances) Experience : Min. 3-5 Years Salary : 3.6-4.2 LPA CTC Qualification : Bachelors/Masters degree /Relevant field **JOB RESPONSIBILITIES**: - Delegate and direct service tasks; monitor the progress of all current and pending projects. - Act...

  • Agm-udr

    2 weeks ago

    Ahmedabad, Gujarat, India Vodafone Idea Full time

    Job Req ID: 44324- Location: Ahmedabad, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm-channel Sales

    3 weeks ago

    Ahmedabad, India Vodafone Idea Full time

    Job Req ID: 40316- Location: Ahmedabad, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Gm-agm Construction

    3 weeks ago

    Ahmedabad, Gujarat, India Kavisha Group Full time

    GM/AGM Construction - Real Estate (15-20 yrs) Required GM / AGM - Construction (Ahmedabad) for Real Estate Company Qual. B. E. Civil Experience - 15+ years Reporting to - Managing Director Should have relevant exposure in high rise residential projects and should be from a developer or builder background, or from renowned contracting firm. Location -...

  • Agm-fibre Business Accounting&management

    3 weeks ago

    Ahmedabad, Gujarat, India Vodafone Idea Full time

    Job Req ID: 43920- Location: Ahmedabad, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm-fibre Business Accounting&management

    5 days ago

    Ahmedabad, Gujarat, India Vodafone Idea Full time

    Job Req ID: 43920 - Location: Ahmedabad, IN - Function: Commercial/ Finance - About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm -service Operations Customer Service

    2 weeks ago

    Ahmedabad, Gujarat, India Vodafone Idea Full time

    Job Req ID: 44967- Location: Ahmedabad, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Agm-service Operations

    2 weeks ago

    Ahmedabad, India Vodafone Idea Full time

    Job Req ID: 40883- Location: Ahmedabad, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Agm - Pf Response & Resolution

    4 weeks ago

    Ahmedabad, India Vodafone Idea Full time

    Job Req ID: 41331- Location: Ahmedabad, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Agm - Service Operations

    4 weeks ago

    Ahmedabad, India Vodafone Idea Full time

    Job Req ID: 20522- Location: Ahmedabad, IN- Function: Other- About: **Role** Proactive Resolution Team Member - CoE **Job Level/ Designation M2 **Function / Department** Customer Service - Corporate/Service Partner Operations **Location** Ahmedabad **Job Purpose** - Identify the insights from CC analytics, other sources that generate customer...

  • Agm - Financial Reporting

    2 weeks ago

    Ahmedabad, India Vodafone Idea Full time

    Job Req ID: 32923- Location: Ahmedabad, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm - Financial Reporting

    4 days ago

    Ahmedabad, India Vodafone Idea Full time

    Job Req ID: 25553- Location: Ahmedabad, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Area Service Manager

    3 weeks ago

    Ahmedabad, India Royal Enfield Full time

    Job Purpose:Area Manager - Service is responsible for the dealer service performance in the assigned territory and will lead the implementation of various service processes. The incumbent will provide guidance on overall business operations, identify areas for improvements and support the implementation of new projects..Position Overview:Location:...

  • AGM/GM (Formwork and Scaffolding)

    2 weeks ago

    Ahmedabad, India Tata Projects Full time

    Job Description Company Description Tata Projects is a leading Technology led Engineering, Procurement and Construction (EPC) company in India. We specialize in executing large and complex urban and industrial infrastructure projects, with a focus on clean energy solutions to meet the nation's Net Zero ambitions. Our services span across various sectors...

  • Area Service Manager

    4 weeks ago

    Ahmedabad, India Royal Enfield Full time

    Job Purpose:Area Manager - Service is responsible for the dealer service performance in the assigned territory and will lead the implementation of various service processes. The incumbent will provide guidance on overall business operations, identify areas for improvements and support the implementation of new projects..Position Overview:Location:...