Customer Support Executive
1 month ago
Job Profile:
Customer Service, Resolving Partner and Client Queries, Deepening relations with internal and external stake holders
KRA:
- Manage the B2B partners & investors, which includes on-boarding B2B Partners / their investors, provide assistance in documentation / processes / transactions / query resolution i.e., provide end to end support
- Recommend process improvements to constantly optimise operations
- Maintain quality service by establishing and enforcing organization standards
- Work closely with executive management to achieve outcomes based on company goals
- Ability to follow procedures and established processes to perform varied routine and non-routine tasks
Min. Qualification & Experience:
1-3+ years of relevant experience in Customer Service Excellent communication skills (Verbal and Written) Proficiency in using MS Office, especially MS Excel Strong Analytical skills Graduate / Post Graduate
**Salary**: ₹9,635.36 - ₹33,392.19 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Mumbai, Mumbai Suburban - 400059, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (preferred)
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