Customer Support Executive

1 month ago


Mumbai, India LiquiLoans Full time

Job Profile:
Customer Service, Resolving Partner and Client Queries, Deepening relations with internal and external stake holders

KRA:

- Manage the B2B partners & investors, which includes on-boarding B2B Partners / their investors, provide assistance in documentation / processes / transactions / query resolution i.e., provide end to end support
- Recommend process improvements to constantly optimise operations
- Maintain quality service by establishing and enforcing organization standards
- Work closely with executive management to achieve outcomes based on company goals
- Ability to follow procedures and established processes to perform varied routine and non-routine tasks

Min. Qualification & Experience:
1-3+ years of relevant experience in Customer Service Excellent communication skills (Verbal and Written) Proficiency in using MS Office, especially MS Excel Strong Analytical skills Graduate / Post Graduate

**Salary**: ₹9,635.36 - ₹33,392.19 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai, Mumbai Suburban - 400059, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)



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