Banking Operations Associate
3 weeks ago
**Roles and Responsibilities**
- Take ownership of customers' issues and follow problems (RCA) through resolution.
- Identify and assess customers' needs, clarify information and provide solutions and alternatives wherever applicable.
- Review and identify the root cause for all escalated service requests and evaluate escalation performance metrics.
- Resolve issues related to NEFT, IMPS, AEPS Cashout, and transactions with the help of Internal departments, Banks, NPCI and RBI within defined SLA.
- Handle high-level escalations, Grievance Redressal helpdesk and resolve those cases within TAT.
- Coordinate with service providers of various services
- DMT, AEPS, Recharge, BBPS, etc
- Update and maintain escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly.
- Manage tools and software including CRM that facilitate customer success
- Responsible for communication with banks and merchants.
- Knowledge of processes and procedures that affect dispute processing
- Check documents related to chargeback queries and revert the concerned stakeholders regarding the same
- Entering chargeback-related data in databases and maintaining accurate chargeback records.
- Experience in the fintech/banking Industry will be preferred. Freshers are also considered.
- Willingness to learn and operate the different platforms within the system.
- Experience in the chargeback domain is preferred.
- Ability to work both independently and in a team environment.
**Salary**: ₹360,000.00 - ₹600,000.00 per year
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Speak with the employer**
+91 9910273482
- Health insurance
-
Associate Operations Officer
5 days ago
New Delhi, India The World Bank Full timeAssociate Operations Officer Job #: req27539 Organization: IFC Sector: Operations Grade: GF Term Duration: 3 years 0 months Recruitment Type: Local Recruitment Location: New Delhi,India Required Language(s): English Preferred Language(s): Closing Date: 5/28/2024 (MM/DD/YYYY) at 11:59pm UTC Description IFC — a member of the World Bank Group — is the...
-
Banking Operations
1 week ago
Delhi, India Virtuous Advisors & Resources Private Ltd (Virtuous Resources) Full timeResponsibilities: ● Heading Banking Function for the platform. ● Handling multiple bank accounts for multiple SPVs including banking relationships. ● Preparing and maintaining liquidity or cash flow position for all entities including receipts and payments. ● Ensuring minimum idle funds in current account and efficient investment in instruments like...
-
Banking Operations
1 month ago
New Delhi, India Zenith Forex Full timeProduce and deliver all daily/weekly/monthly reports, Cash Position, Open Interest, Orphaned, FOBO control reports - Complete FOBO and Interest FOBO reconciliation, collecting approvals for invalid breaks - Deliver and report on Intercompany balances and margin levels - Produce and deliver critical Global MI reports Nostro, Depot, FOBO and Interest FOBO -...
-
Corporate & Investment Bank Operations
1 month ago
Delhi, Delhi, India JPMorgan Chase & Co Full time**JOB DESCRIPTION** Job summary: J.P. Morgan Chase Bank NA (JPMCB) is a single bank branch in Mumbai rapidly expanding its revenue business in India. As an Associate in Corporate & Investment Bank Operations group you will be managing and supporting Global Market Operations which manages products like Rates, Currency, Options, Fixed Income, Money Markets...
-
AVP - US Banking Operations
2 days ago
new delhi, India Golden Opportunities Full timeTitle: AVP - US Banking OperationsCandidate Expectation and Roles & responsibilitiesMinimum 20 years of experience in Banking domain( including, AML, Asset finance, Retail banking, Fraud, Disputes etc.)Expert in USA banking domain with strong project management skills.Leading large engagements of 1000+ FTEsPlan and drive continuous improvement engagements in...
-
Investment Banking Associate
1 month ago
New Delhi, India Anplify Full timeJob Title: Sr. Associate - Global Investment BankingLocation: Delhi NCR / Temporarily RemoteWork Experience: 4 to 8 yearsQualification: MBA (Finance) / CFA L2 (USA)Work responsibilities would require the candidate to lead a team of 3 - 5 Business Analysts and: Conduct research, analyze information and prepare reports.Develop investment pro-formas & financial...
-
Investment Banking Associate
1 month ago
New Delhi, India Anplify Full timeJob Title: Sr. Associate - Global Investment BankingLocation: Delhi NCR / Temporarily RemoteWork Experience: 4 to 8 yearsQualification: MBA (Finance) / CFA L2 (USA)Work responsibilities would require the candidate to lead a team of 3 - 5 Business Analysts and: Conduct research, analyze information and prepare reports.Develop investment pro-formas & financial...
-
Operations Associate
1 week ago
New Delhi, India Social Shout Full timeWe are hiringOperations Associatefor our client - Geetu Pooja.Job Description:Geetu Pooja, a vibrant clothing brand is seeking an enthusiastic and detail-oriented individual to join their team as an Operations Associate. In this role, you will be responsible for managing various aspects of brand's operations, ensuring a seamless experience for their...
-
Banking & Finance Lawyer
2 months ago
New Delhi, India Adept Consulting Partners Full timeExcellent Opportunity with Reputed Law FirmPosition – Associate / Senior Associate / Principal Associate& EquivalentLocation – Mumbai / DelhiPractice Area – Banking & Finance LawyerResponsibilities:Candidates should have experience in :Regulatory matters would be an asset;Strong technical skills needed to support the client work of the...
-
Operations Associate
1 week ago
New Delhi, India Social Shout Full timeWe are hiring Operations Associate for our client - Geetu Pooja.Job Description:Geetu Pooja, a vibrant clothing brand is seeking an enthusiastic and detail-oriented individual to join their team as an Operations Associate. In this role, you will be responsible for managing various aspects of brand's operations, ensuring a seamless experience for their...
-
Operations Associate
1 week ago
New Delhi, India Social Shout Full timeWe are hiring Operations Associate for our client - Geetu Pooja.Job Description:Geetu Pooja, a vibrant clothing brand is seeking an enthusiastic and detail-oriented individual to join their team as an Operations Associate. In this role, you will be responsible for managing various aspects of brand's operations, ensuring a seamless experience for their...
-
Operations Associate
1 week ago
new delhi, India Social Shout Full timeWe are hiring Operations Associate for our client - Geetu Pooja. Job Description: Geetu Pooja, a vibrant clothing brand is seeking an enthusiastic and detail-oriented individual to join their team as an Operations Associate. In this role, you will be responsible for managing various aspects of brand's operations, ensuring a seamless experience for their...
-
Analyst - Banking Operations
7 days ago
Delhi, India Razorpay Full timeDear All, Razorpay, Mumbai is hiring an Analyst Banking Operations Roles & Responsibilities: Work closely with Razorpay’s partner banks to get their merchants onboarded on Razorpay Understand and respond to various queries raised by both internal and external stakeholders Deliver against the set operational targets for assigned activities Deliver strong...
-
Lead-Wholesale Banking Trade Operations
2 weeks ago
new delhi, India IDFC FIRST Bank Full timeRole/ Job Title: Lead-Trade Finance Operations Functions : Wholeasale Banking Operations Job Purpose: As the Lead-Trade Finance Operations in the Wholesale Banking Trade Ops department located in Delhi, your role is pivotal in ensuring the smooth and efficient functioning of the Trade Finance Operations unit. Your responsibilities span across...
-
Lead-Wholesale Banking Trade Operations
2 weeks ago
New Delhi, India IDFC FIRST Bank Full timeRole/ Job Title: Lead-Trade Finance Operations Functions : Wholeasale Banking Operations Job Purpose: As the Lead-Trade Finance Operations in the Wholesale Banking Trade Ops department located in Delhi, your role is pivotal in ensuring the smooth and efficient functioning of the Trade Finance Operations unit. Your responsibilities span across...
-
Analyst - Banking Operations
1 week ago
Delhi, India Razorpay Full timeDear All,Razorpay, Mumbai is hiring an Analyst Banking OperationsRoles & Responsibilities: Work closely with Razorpay’s partner banks to get their merchants onboarded on Razorpay Understand and respond to various queries raised by both internal and external stakeholders Deliver against the set operational targets for assigned activities Deliver strong...
-
Manager Corporate Banking
4 weeks ago
Delhi, India Welspun World Full time1.Operational Banking: Oversee day-to-day operational banking activities, including account management, fund transfers, and transaction processing. Ensure adherence to regulatory requirements and compliance with banking policies.In-depth knowledge of Letters of Credit, Bank Guarantees, and trade finance practices.2. Banking Relationship Management: Post...
-
Investment Banking Associate
4 hours ago
new delhi, India D Globalist. Full timeAbout D GlobalistD Globalist is a global ecosystem dedicated to facilitating the international growth journey of businesses. We provide comprehensive services to help founders with a global vision establish their brands in international markets. Our mission is to smooth the path for companies aiming to expand globally, leveraging the latest technological...
-
Associate - Operations
1 month ago
New Delhi, India Unstop Full time**Details** Unstop is looking for an **Associate - Operations **who can be the liaison between the Operations team and the users. They will be responsible for resolving users' issues and requests in a timely manner. Prioritize, organize and execute solutions to said issues and requests. - Assist with challenging user requests or issue escalations as...
-
Associate - Operations
1 month ago
New Delhi, India Unstop Full time**Details** Unstop is looking for an **Associate - Operations **who can be the liaison between the Operations team and the users. They will be responsible for resolving users' issues and requests in a timely manner. Prioritize, organize and execute solutions to said issues and requests. - Assist with challenging user requests or issue escalations as...