Customer Relationship Executive

6 months ago

Edapally Kochi Kerala, India landeals.in Full time

As a Customer Relations Executive, you will be responsible for cultivating and maintaining relationships with customers. You will ensure their needs are met and that they have a pleasant experience with our organization. Your primary goal will be to foster positive relationships to drive customer loyalty.

Key Responsibilities:
1. Customer Interaction: Interact with customers on a daily basis, responding to inquiries, resolving complaints, and obtaining feedback to improve services.

2. Relationship Management:Build long-term relationships with key clients and stakeholders. Understand their needs and preferences to anticipate their requirements and ensure customer satisfaction.

3. Issue Resolution: Address customer concerns and complaints in a timely manner. Work with other departments as needed to resolve issues and improve overall customer experience.

4. Communication:Communicate company policies and procedures to customers effectively. Ensure that customers understand the products or services they are receiving and answer any questions they may have.

5. Feedback Collection: Gather customer feedback and insights to inform product/service improvements. Act as a liaison between customers and the organization to relay feedback and drive continuous improvement.

6. **Sales Support**: Assist the sales team by providing post-sales support and maintaining strong relationships with customers to facilitate future sales opportunities.

7. **Documentation and Reporting**: Maintain accurate records of customer interactions and transactions. Compile reports on customer feedback and satisfaction levels for management review.

**Required Skills and Qualifications**:

- Proven experience in a customer service or customer relations role.
- Strong interpersonal and communication skills, both verbal and written.
- Ability to handle challenging situations professionally and with empathy.
- Problem-solving skills with a solution-oriented mindset.
- Familiarity with CRM systems and practices.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.

**Preferred Qualifications**:

- Bachelor’s degree in business administration, marketing, or a related field.
- Experience in sales or account management is a plus.
- Certification in customer service or relationship management is advantageous.

**Work Environment**:

- This role typically operates in an office environment. Remote work options may be available depending on company policy and circumstances.
- Standard office hours apply, with occasional evenings or weekends required to accommodate customer needs or events.

**Conclusion**:
The role of a Customer Relations Executive is pivotal in ensuring customer satisfaction and retention. By fostering strong relationships and addressing customer concerns promptly and effectively, you will contribute significantly to the organization's success and reputation.

This description can be tailored further based on specific industry requirements or organizational needs.

Pay: ₹13,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Quarterly bonus
- Shift allowance

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7306428236

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