Customer Relationship Executive
2 days ago
Summary:
Key Responsibilities:
Customer Support and Communication:
- Provide detailed information about products and services.
- Address and resolve customer complaints, ensuring a high level of customer satisfaction.
- Follow up with customers to ensure their issues are resolved.
Relationship Management:
- Build and maintain strong, long-lasting customer relationships.
- Understand customer needs and provide solutions to meet those needs.
- Proactively reach out to customers to offer assistance and support.
Administrative Tasks:
- Maintain accurate and detailed records of customer interactions and transactions.
- Prepare regular reports on customer interactions and feedback.
- Assist in the development and implementation of customer service policies and procedures.
Qualifications:
**Education**:
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
**Experience**:
- Minimum of 2-3 years of experience in customer service or a similar role.
- Experience in a customer-facing role in a similar industry is preferred.
**Skills**:
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution skills.
- Ability to multitask and manage time effectively.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- High level of empathy and customer-centric mindset.
Key Competencies:
- **Customer Focus**: Understands and anticipates customer needs, providing timely and effective solutions.
- **Communication**: Clearly and effectively communicates with customers and team members.
- **Problem-Solving**: Identifies issues quickly and develops effective solutions.
- **Teamwork**: Works collaboratively with colleagues to achieve shared goals.
- **Adaptability**: Adjusts to changing priorities and remains flexible in a dynamic environment.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
Work Location: In person
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