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Back Office Operations
2 months ago
TransUnion's Job Applicant Privacy Notice
**What We'll Bring**:
Back Office Operations Rep
**What You'll Bring**:
Job Description
- Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
- Must be able to draft responses independently as template responses are to be used selectively
- Identify & escalate probable escalations or sensitive issues for faster resolution
**Impact You'll Make**:
Knowledge, skills and abilities (KSA’s)
- Minimum Graduate degree in any stream
- Must have minimum 3-4 years of experience in ‘Banking operations’ or the BFSI industry
- Excellent communication skills (English) both verbal and written
- Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi
- Able to work in fast-paced energy, flexible and should be able to handle work load
- Should have handled escalation/complaint desk related to banking or insurance products
- Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
- Experience in Credit Bureaus would be preferred
- Strong Team player
- Good knowledge of MS - office
TransUnion Job Title
Rep II, Business Operations
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