Chat Support Executive

3 weeks ago


Chandigarh, India Diet Insight Clinic Full time

**Responsibilities**
- Identify client needs and direct them to sales team
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about issues and useful discussions with customers
- Follow up with clients to ensure their issues are resolved
- Gather client feedback and share with our Sales and Marketing teams

**Requirements and skills**
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with sales or in the diet/nutrition industry is a plus
- Proficiency in professional English writing
- Experience using CRM software
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases

**Working hours**:12pm to 8pm

**Type of job**: In-office (not WFH)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹240,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 9779011640



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