Am (Operations)

2 weeks ago

India GMR Infrastructure Full time

Location: Delhi, IN- Company: GMR Airports Limited**JOB PURPOSE**:
Act as support function for MC operations at platform level for non-aero related channel (includes Retail, Hospitality, Advertising & Promotions, Services & Landside, Other strategic initiatives & Revenue /Billing), working in collaboration with Airport Commercial teams, business partners (Concessionaires etc.) & other internal & external stakeholders with an objective of creating a unique experience for passengers at the airport and ensuring that the defined revenue targets are achieved.
The role encompasses planning, Operations & execution of Business Plans in collaboration with Airport teams & business partners and engagement with Internal & External stakeholders

**ORGANISATION CHART**:
AM-Operations-> AGM Operations

**KEY ACCOUNTABILITIES**:
**Accountabilities**

**Key Performance Indicators**
- Commercial (Non-Aero) Department Annual Operating Plan
- Support GAL- VP Commercial & BD & AGM Operations in preparing the Annual Operating Plan (AOP) in alignment with airport commercial teams and collaboration with other Sector department heads (Operations, Finance, SPG, HR, IT etc)
- Achievement of the targets defined in AOP for GAL
- Sales, Yield%, Income, IPP,SPP & growth
- Deviation from department budget - Budgeted vs. Actuals
- ASQ ratings/ Skytrax Rankings
- Drive growth in existing portfolio across all categories
- Provide inputs for refreshing the commercial concept across airport assets so as to increase channels of revenue as well as customer interest in using the airport as a definite shopping option
- Continuously work to identify & increase the number of strategic tie with brands and partners for new commercial opportunities
- Revenue planned vs. actual from existing accounts
ASQ ratings/ Skytrax Rankings
- Retail Development/ Projects
- Coordinate Project completion along with airport teams & Fit-out work for Non-aero related businesses
- Number of new accounts registered
- Fit-out period
- ACOD timelines
- Airport Marketing & Analytics
- Identify initiatives and other marketing programs at platform level, in conjunction with Marketing team & AGM -Ops to build the commercial offering
- Ensure Market environment understanding/ benchmarking & required data Analytics to ensure business decisions
- Increase in the commercial (non-aero) revenue
- No. of Marketing campaigns with desired ROI, Social Media improvements
- Implement standardized systems and processes at platform level to improve efficiencies/ achieve synergies and enhance customer experience.
Percentage retention of existing accounts
- Revenue targets - planned vs. achieved
- DSO
- Internal audit compliances
- ASQ ratings/ Skytrax rating
- Work in collaboration with stakeholders towards development of systems and processes to improve the overall customer experience
- Standardize the commercial documents like license agreements, operator agreements, proposals, SOPs etc

**EXTERNAL INTERACTIONS**:

- BCAS/ Other Regulatory Authorities - ensuring all necessary approvals / licenses are obtained.
- Retail Services & Brands - identifying & evaluating market trends and potential services providers.
- Key strategic partners for tie-ups/ alliances etc.
- Airport Industry Bodies - representing Airport and industry knowledge / best practice sharing.
- Concessionaire Brands: CEO, Operations Head, Brand Head, Store Head.
- Other agencies like CISF, Municipal Corporation etc

**INTERNAL INTERACTIONS**:

- Sector BD team, Airport Commercial team.
- SPG / Other Department Heads - collaboration on AOP preparation
- Airport Operations - day to day operations, space management, passenger movement etc
- Finance - Commercial (Non Aero) department budget preparation and monitoring
- Legal
- P&E (Project & Engineering), Finishes Team, ARFF Team, IT Team
- Security & Landside Team

**FINANCIAL DIMENSIONS**:

- Annual Operating Plan (AOP):

- Sales: As per AOP finalized
- SPP: As per AOP finalized
- Yield%/ Income: As per AOP finalized
- IPP
- SPSM
- IPSM
- Daily Sales Outstanding (DSO)

**OTHER DIMENSIONS**:

- Direct Reports
- Total Passengers Handled
- Retail Space
- No. of business managed
- No. of business Opened
- No. of Concessionaire managed

**EDUCATION QUALIFICATIONS**:

- Post Graduate (MBA)
- Strong domain knowledge, understanding of all B2C processes and a good financial & commercial acumen

**RELEVANT EXPERIENCE**:

- ~8-10 years of total experience in Sales & Marketing, Operations, Retail, Mall Management/ leasing. Exposure to Airport Commercial/ BD will be an added advantage

**COMPETENCIES**:

- Personal Effectiveness
- Social Awareness
- Entrepreneurship
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal influence

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