Restaurant Captain
5 days ago
**Guest Services Supervisor**
**Location**:
Otoki Restaurant, Colaba, Mumbai
Otoki is an Elegant Izakaya Inspired Japanese Restaurant located in Colaba.
**Job Summary**:
**Key Responsibilities**:
- **Guest Service Excellence**:
- Welcome and greet guests warmly, ensuring they feel valued throughout their dining experience.
- Assist guests with menu selection, provide recommendations, and address special requests or dietary requirements.
- Serve food and beverages professionally and ensure tables are cleared promptly and neatly.
- Handle guest complaints or concerns promptly and escalate them to the manager when necessary.
- **Team Leadership**:
- Supervise and guide the service team, including stewards and waiters, to deliver consistent and exceptional service.
- Conduct pre-shift briefings to share daily specials, promotions, and important service notes.
- Lead by example, demonstrating professionalism and efficiency in all service aspects.
- **Operations Management**:
- Oversee table assignments, reservations, and the smooth flow of service on the floor.
- Ensure proper table setup, cleanliness, and adherence to restaurant standards before, during, and after service.
- Coordinate with the kitchen and bar staff to ensure timely and accurate order delivery.
- **Serving and Clearance**:
- Take food and beverage orders accurately and ensure proper service to guests.
- Clear tables systematically and assist in resetting for the next guests.
- Ensure all serving and clearance activities are performed with attention to detail and in a timely manner.
- **Sales and Upselling**:
- Promote daily specials, beverages, and desserts to guests to enhance their dining experience and achieve sales targets.
- Maintain knowledge of the menu and confidently suggest pairings or add-ons.
- **Compliance and Standards**:
- Ensure compliance with health, safety, and hygiene standards at all times.
- Regularly inspect the dining area to maintain a clean, organized, and appealing environment.
**Qualifications**:
- Proven experience as a Captain or in a similar role within a restaurant.
- Hands-on experience with table service, including serving and clearance.
- Strong communication, interpersonal, and multitasking skills.
- Knowledge of Japanese or Asian cuisine is a plus but not mandatory.
**Key Traits**:
- A professional, approachable, and team-oriented demeanor.
- Attention to detail and a proactive approach to guest needs.
- Ability to work under pressure in a fast-paced environment.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
**What We Offer**:
- Competitive salary and benefits including Service Charge and Tips.
- Opportunities for professional growth within a dynamic team.
- A supportive and collaborative work culture.
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Fixed shift
- Rotational shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
Expected Start Date: 15/01/2025
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