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Inbound Customer Service Representative

1 month ago

Ahmedabad Gujarat, India WeSage BPM Full time

WE’RE URGENTLY HIRING

1. Responding to customer inquiries: The main responsibility of an inbound customer support agent is to respond to customer inquiries and resolve their issues.

2. Managing incoming calls and messages: Inbound customer support agents must be able to handle a high volume of incoming calls and messages efficiently, while maintaining a high level of professionalism and accuracy.

3. Documenting customer interactions: It is important for inbound customer support agents to accurately document customer interactions, including the nature of the inquiry or issue, the actions taken to resolve it, and any follow-up needed.

4. Meeting performance metrics: Inbound customer support agents are often evaluated based on performance metrics such as call volume, call resolution time, and customer satisfaction ratings.

5. Staying up-to-date on product and service knowledge: In order to provide effective support to customers, inbound customer support agents must have a thorough understanding of the products and services offered by the company, as well as any relevant policies or procedures.

6. Adhering to company policies and procedures: Inbound customer support agents must adhere to company policies and procedures, including those related to confidentiality, security, and data privacy.

7. Maintaining a positive attitude: Finally, inbound customer support agents must maintain a positive and professional attitude at all times, even when dealing with difficult or irate customers. They should be empathetic and patient, while also demonstrating excellent communication and problem-solving skills.

**Benefits**:

- Competitive salary
- 5 Days work week
- Paid holidays
- Paid overtime
- Performance Incentive
- Annual Bonus
- Health Insurance
- Job Type: Full-Time

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Paid time off

Schedule:

- Morning shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay
- Shift allowance

Ability to commute/relocate:

- Ahmedabad, Ahmedabad - 380009, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Support Executive: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

**Speak with the employer**
+91 8460001175
- Health insurance

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