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4 weeks ago
**Job description**
**Roles and Responsibilities**:
- Must have good communication over both English.
- Must have good working on Excel and MS office.
- Must have good skills on drafting.
- Answer incoming calls from customers, answer inquiries, resolve complaints.
- An efficient Customer Service Executive must make sure that the complaints made by customers are genuine and then must try to resolve them or propose a solution which helps the customer.
- Overseeing the customer service process.
**Role**:Customer Retention - Voice / Blended
**Industry Type**:BPO / Call Centre
**Department**:Customer Success, Service & Operations
**Employment Type**:Full Time, Permanent
**Role Category**:Voice / Blended
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹17,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Application Question(s):
- English comunication skills is prefered, If you have good communication skills in English then reply with Yes.
**Experience**:
- CRM: 1 year (preferred)
Work Location: In person
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