Customer Relationship Executive
1 month ago
Job description
Designation: CRM ( Australia)
Company Name: Nibav Lifts
Location: palavakkam, Chennai
Shift Timing: 4:00 AM - 2:00 PM
Experience : 1- 5 Years
Preferable:
*Immediate joiner
*Willing to relocate
Roles and Responsibilities:
- Building and maintaining relationships with clients and key personnel
purchased products/services
- Escalating and resolving areas of concern as raised by clients
- Conducting business reviews to ensure clients are satisfied with their products and
services
- Alerting the sales team regarding opportunities for further sales within key clients
- Liaising with internal departments to ensure client needs are fulfilled effectively
- Understanding key customer individual needs and addressing those
- Follow-up with clients for an annual maintenance contract
- Payment collections as per schedule
- Weekly/monthly/quarterly report generation based on the KPIs
**Requirements**:
- Min 2-3 years of experience
- Excellent communication skills in English, Australian Accent would be an added advantage
- Internship experience in relevant domain is added advantage
- Good relationship management and networking skills
- Pleasing personality with the ability to understand client needs and also execute the
same
- Who enjoys working in a highly charged environment
- Well versed in MS Office
- Excel/Word/PowerPoint
- Excellent interpersonal and communication skills
- A team player with leadership skills
- Maintain a positive attitude focused on customer satisfaction
**Salary**: From ₹30,000.00 per month
**Benefits**:
- Food provided
- Health insurance
Schedule:
- Day shift
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer relationship management: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 8925835314
Expected Start Date: 30/05/2023
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