Customer Care Officer

6 months ago

Jigani Bengaluru Karnataka, India Ashirvad Full time

Job Summary:
As a Customer Care Executive in the Customer Acquisition and Retention Team, you will be responsible for managing customer inquiries, generating sales leads, and ensuring customer satisfaction. Your primary goal will be to build strong relationships with customers, understand their needs, and provide appropriate solutions to achieve sales targets and enhance customer retention.

Key Responsibilities:

- Handle a high volume of inbound and outbound calls efficiently related to Enquiries & Customer Feedback across Products and Channels.
- Assess customer needs and provide accurate information and guidance.
- Establish and nurture long-term relationships with customers through effective communication and trust building strategies.
- Ensure all customer interactions are documented and filed appropriately.
- Follow communication procedures, guidelines, and company policies at all times.
- Handle all Lead Management system flawlessly - Distributors/ Dealers/ Influencers
- Closing all queries within the targeted SLAs
- Resolve customer complaints all Customer Complaints & Warranty issues promptly and professionally, ensuring customer satisfaction.
- Meet personal and team sales targets and call handling quotas. Proactively grab the opportunities to pitch our services.
- Demonstrate a proactive approach to engage customers and exceed their expectations.
- Utilize CRM systems effectively to manage customer accounts and track interactions.
- Support the Dealer Engagement Program
- Support the Influencer Engagement Program & Promotional Meetings

**Requirements**:

- Proven experience in customer support or similar roles.
- Strong proficiency in phone-based customer contact and active listening skills.
- Familiarity with CRM systems and practices.
- Customer-focused mindset with the ability to adapt to various customer personalities.
- Excellent communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Graduation or equivalent qualification along with minimum 1 year of experience in customer interaction domain(B2B/B2C).
- Fluency in Hindi and English is mandatory along with the proficiency in any three additional regional languages (Kannada, Tamil, Telugu, Malayalam) is preferred.

  • Customer Care Officer

    1 month ago

    Bengaluru, Karnataka, India Transorze Information Processing Solutions Private Limited Full time

    Processing of enquiries received - Uploading the leads into ERP, regular follow-ups based on the scheduled date and updating status. - Sending mails, SMS and Whatsapp to interested students. - Call cold/warm leads (as provided) - Get students to walk-into the office - Daily reports to be sent to respective heads as per format - Counsel students (from all...

  • Customer Care Executive

    5 months ago

    Jigani, Bengaluru, Karnataka, India Ashirvad Pipes Full time

    Role Purpose - As a Customer Care Executive in the Customer Acquisition and Retention Team, you will be responsible for managing customer inquiries, generating sales leads, and ensuring customer satisfaction. Your primary goal will be to build strong relationships with customers, understand their needs, and provide appropriate solutions to achieve sales...

  • Virtual Care-officer Customer Care

    6 months ago

    Bengaluru, Karnataka, India HDFC Bank Full time

    **Group Company**: HDFC Bank Limited **Designation**: Virtual Care-Officer Customer Care (OCC) **Office Location**: CMA Centenary Tower Bangalore (Branch) **Position description**: **Customer Interaction & Query/Complaints Management** Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product...

  • Customer Care Executive

    6 months ago

    Bengaluru, India Alpha Customer Care Pvt Ltd Full time

    **Job Profile** - Inbound support - Service ticket management - L1 Tech support - Service call tracking and scheduling - Outbound customer feedback survey **Support Channel**: - Voice / Mail/ Whatsapp **Qualification**: - Degree - Diploma - Puc pass/fail **Languages**: - English, Hindi & Regional Language - English, Hindi & Marathi - English, Hindi &...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India Lifetime Health Plus Care Pvt Ltd Full time

    ChatGPT Job Title: Customer Support Executive (Night Shift) - Medical Background **Job Description**: Are you passionate about providing exceptional customer support and making a positive impact in the healthcare industry? Join our team at Lifetime Health as a Customer Support Executive for the night shift, where you'll play a crucial role in ensuring our...

  • Customer Care Executive

    6 months ago

    Bengaluru, Karnataka, India subhadrajobsconsultancy Full time

    1) Hi, We Have The opening for the customer care executive Qualification : Any Graduates 6 Days working 9 hours of rotational work 8am to 8pm (female) 8am to 12am (male) 1 Rotational Off Work from Office CTC : Upto 22,000/- per month* Quarterly Bonus : 3,894/ No. Of requirements : 50 2)Hi, we have the opening for customer care...

  • Customer Care Executive

    2 months ago

    Bengaluru, Karnataka, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    **Hiring Immediate Joiners** **Key Responsibilities**: - Manage customer interactions efficiently across various processes such as FKBO, Berger, PhonePe, Acer, and more. - Deliver excellent customer service in English and additional languages as required by the process. - Work in rotational shifts, adhering to the scheduled hours and rotational offs. -...

  • Customer Care Instructor

    5 months ago

    Bengaluru, Karnataka, India Clario Full time

    Clario partners with the pharmaceutical industry to gather and organise clinical trial data, leading to quicker, more reliable trial outcomes. Our contribution to improving patients' lives motivates us every day! Join our Bangalore team as a Customer Care Instructor to provide world class customer service over the phone in support of clinical trials...

  • Customer Care Executive

    6 months ago

    Bengaluru, Karnataka, India Digital Marketing Academy Full time

    **Job Description of Customer Care Executive** - Processing of enquiries received - Uploading the leads into ERP, regular follow-ups based on the scheduled date and updating status. - Sending mails, SMS and WhatsApp to interested students. - Call cold/warm leads (as provided) - Get students to walk-into the office - Daily reports to be sent to respective...

  • Customer Care Executive

    2 months ago

    Bengaluru, Karnataka, India VirtueVin Solutions Full time

    We are hiring for Customer Care representative who can join immediately. Mode of Work : Work from Office Shift Timings : 9:30AM to 6:30PM Location : Bangalore 6 Days Working **Freshers Graduates can Apply** **Undergraduates with minimum 6 months experience in BPO Must.** **Job Types**: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹22,000.00 per...

  • Customer Care

    5 months ago

    Bengaluru, Karnataka, India BHR Code Pvt Ltd Full time

    Job Opening: Customer Care Executive **Company Name**: Altruist **Process**: Airtel Black **Profile**: Customer Care **Location**: GB Paliya **Qualifications**: - Graduate degree **Languages**: - English (mandatory) - Any one of the following: Hindi, Marathi, Gujarati, Malayalam **Salary**: - ₹17,000 per month + ₹2,000 incentives **Working...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India subhadrajobsconsultancy Full time

    1) Hi, We Have The opening for the customer care executive for the voice process. Work from Office Qualification : Any Graduates Experience and Freshers both can apply 6 Days working 9 hours of rotational work 8am to 8pm (female) 8am to 12am (male) 1 Rotational Off Work from Office CTC : Upto 18k to 25k / It depends as per experience Quarterly...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India subhadrajobs consultancy Full time

    We are Hiring for the customer care executive for the PHONE pe -MHD Process (Inbound voice Process) Qualification : Any Graduates 6 Days working Rotational Shifts :Within Day 1 Rotational Off Work from Office CTC : Upto 22,000/- per month* Quarterly Bonus : 3,894/ Thanks & Regards KIRAN 7020450166 **Salary**: ₹18,000.00 - ₹22,000.00 per...

  • Customer Care Executive

    2 months ago

    Bengaluru, Karnataka, India recruitwire service Full time

    Hiring for **Customer Care Executive(Non Voice Process) **for our esteemed client. Any Graduate/Under Graduate with excellent communication skills in **English can apply.** **Interview: Walk-in drive** **Freshers and Experience can be apply** **Salary: 16500 take home per month** **Job Location: Bangalore** Only Day Shift 6 days working with 1...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India Furms Business Solutions Private Limited Full time

    Hiring for Customer Care Support Role *Graduation Mandatory *Rotational Shift with Rotational Week Off *No Sales No Target *Excellent Communication in English + Any south Language *Walkin interview with work from Office **Job Types**: Full-time, Fresher **Salary**: ₹12,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: -...

  • Customer Care Officer

    3 months ago

    Bengaluru, Karnataka, India JVW Technologies Full time

    We are hiring Customer Care Executives (Voice Process/ Non voice process) Must have minimum 1 year of experience in BPO Languages Required - Fluent English + Hindi CTC 27k Inhand 23k (For voice) CTC 25k Inhand 20k (For Non voice0 Graduation is mandatory 6 days working Location -Marathahalli Mode of Interview - Virtual **Benefits**: - Provident...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India recruitwire service Full time

    Hiring for **Customer Care Executive(NON Voice Process) **for our esteemed client. Any Graduate with excellent communication skills in **English apply.** **Interview: Walk-in drive** **Freshers and Experience can apply** **Salary: 15000 to 20000 take home per month** **Job Location: Bangalore** Only Day Shift 6 days working with 1 rotational week...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India recruitwire service Full time

    Hiring for **Customer Care Executive(Voice Process) **for our esteemed client. Any Graduate/Under Graduate with excellent communication skills in **English with Hindi, Kannada, Tamil and Malayalam can apply.** **Interview: Walk-in drive** **Freshers and Experience can be apply** **Salary: 15000 to 20000 take home per month** **Job Location:...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India recruitwire service Full time

    Hiring for **Customer Care Executive(Voice Process) **for our esteemed client. Any Graduate/Under Graduate with excellent communication skills in **English with Hindi, Kannada, Tamil, Telugu and Malayalam can apply.** **Interview: Walk-in drive** **Freshers and 6months/1 year of experience on paper as CCE/CSE can apply** **Salary: 15000 to 20000 take...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India Maxicus Kochartech Full time

    . Open Position: Customer care executive Job Role: As a Customer Support Representative, you will be responsible for managing all customer interactions across channels. Provide accurate and complete information to customers using the right tools and methods. **Job Description**: - Provide superior Customer Experience on Video Call/Call. - Provide...