Customer Care Instructor

5 months ago

Bengaluru Karnataka, India Clario Full time

Clario partners with the pharmaceutical industry to gather and organise clinical trial data, leading to quicker, more reliable trial outcomes. Our contribution to improving patients' lives motivates us every day

Join our Bangalore team as a Customer Care Instructor to provide world class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide.

You will be part of a growing team in Bangalore, working directly with our clients and Clario colleagues across the globe - helping to bring new drugs to market, more quickly and more safely. See the impact you could have.

What we offer:
- Competitive compensation + shift allowances- Attractive benefits (security, flexibility, support and well-being)- Engaging employee programs- Great office location and facilities in Bangalore + hybrid working opportunities

What you'll be doing:
Provides Technical Training of Clario products, services and tools to Customer Care staff members as well as external Service Providers and if required, clients. Focus on the development, coordination, execution of internal training and the maintenance of training documentation records.- Deliver training presentations to Customer Care members, external Service Providers and to clients or other departments- Coordinates and schedules trainings- Maintain the company's departmental training programs and the related documentation records in accordance with Clario SOP/Policy and department related specifics- Work with department management to document and maintain current training programs for all lines of business- Ensure that all training records submitted are complete and accurate- Maintain training related department metrics and overviews- Run reports to monitor customer care employee training deficiencies and report outcome to manager as well as act proactive in case of deficiencies- Deliver customized training documentation for each training, topic, or skill level including but not limited to Syllabus, Training doc, Presentation (pptx), Metrics, Quizzes, and Question & Answers- Work closely with direct manager and supporting departments to develop training delivery strategies specific to the Customer Care requirements- Develop and implement new training mechanisms / methods to further increase quality of training and reduce labor efforts.- Execute towards and participate in continuous improvement of Customer Care’s Service Strategy and Service Design- Proactively analyzes training processes and implements improvements with the responsible department leads

Achieve high customer satisfaction and provide outstanding support by:- Ensure that all customer contacts are fully documented in the call management system and the required databases while maintaining customer confidentiality- Determine appropriate action to ensure customer satisfaction while protecting the service division's financial responsibility.- Maintains the highest possible level of client satisfaction by ensuring that the assigned team is providing high quality support in a timely manner, adhering to all service level agreements e.g. reaction times- Install company products directly at customer sites as well as repair works, maintenance and training- Acts as Mentor for colleagues during daily business- Achieve high quality standardized, lean business processes supporting the company’s business model in Customer Care- Assists in interdepartmental interactions and ensures effective co-operation

What we're looking for:
- Preferably bachelor’s degree in Professional Training, Instructional Technology or equivalent experience- 3-5 years of customer care experience ideally in training services- Public speaking experience- Multi-lingual (preferred)- Excellent communication skills; fluent in spoken and written English- Available to work all shifts if required- Trainers should demonstrate excellence in employee development and problem solving skills-
- Ability to complete tasks in a timely manner with mínimal oversight- Trainers should be motivated to continue to expand their technical and scientific knowledge

At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. It’s only through our people that we can continue to innovate technology that will shape the future of clinical trials.

  • Customer Care Executive

    6 months ago

    Bengaluru, India Alpha Customer Care Pvt Ltd Full time

    **Job Profile** - Inbound support - Service ticket management - L1 Tech support - Service call tracking and scheduling - Outbound customer feedback survey **Support Channel**: - Voice / Mail/ Whatsapp **Qualification**: - Degree - Diploma - Puc pass/fail **Languages**: - English, Hindi & Regional Language - English, Hindi & Marathi - English, Hindi &...

  • Simulator Flight Instructor

    5 months ago

    Bengaluru, Karnataka, India BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Customer Success

    6 months ago

    Bengaluru, Karnataka, India Oracle Full time

    **Customer Success HCM Instructor - Oracle Fusion Applications (Remote)** As a member of Oracle Customer Success, you will join a team of SMEs charged with supporting Oracle University’s Fusion Applications Technology training content. You will participate in the recording, delivery, creation and sale of Oracle University (OU) training assets including...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India Lifetime Health Plus Care Pvt Ltd Full time

    ChatGPT Job Title: Customer Support Executive (Night Shift) - Medical Background **Job Description**: Are you passionate about providing exceptional customer support and making a positive impact in the healthcare industry? Join our team at Lifetime Health as a Customer Support Executive for the night shift, where you'll play a crucial role in ensuring our...

  • Instructor- Mat Pilates

    5 months ago

    Bengaluru, India SAMA: The Calm Mind Studio Full time

    SAMA: The Calm Mind Studio is a a newly opened mind-first studio in Whitefield. We conduct group classes in movement, breathwork and meditation for a calmer mind. At our first studio in the IT hub of Whitefield, we have carefully curated a serene ambience, experienced instructors and a program format that focuses on mental wellness. Our class themes address...

  • Oracle Fusion Hcm Instructor/ Customer Success

    2 months ago

    Bengaluru, Karnataka, India Oracle Full time

    **Customer Success - Oracle HCM Instructor / Consultant** As a member of Oracle Customer Success, you will join a team of SMEs charged with supporting Oracle University’s Fusion Applications Technology training content. You will participate in the recording, delivery, creation and sale of Oracle University (OU) training assets including but not limited to...

  • Maintenance Instructor

    7 months ago

    Bengaluru, Karnataka, India Airbus Full time

    To provide an efficient training course to transfer the suitable knowledge, skills and attitude to aircraft mechanics in order to ensure safe and efficient maintenance operations and to fulfill their certifying staff duties. Instructors also have to monitor examination sessions to prevent any kind of cheating, perform examination correction and practical...

  • Customer Care

    5 months ago

    Bengaluru, Karnataka, India BHR Code Pvt Ltd Full time

    Job Opening: Customer Care Executive **Company Name**: Altruist **Process**: Airtel Black **Profile**: Customer Care **Location**: GB Paliya **Qualifications**: - Graduate degree **Languages**: - English (mandatory) - Any one of the following: Hindi, Marathi, Gujarati, Malayalam **Salary**: - ₹17,000 per month + ₹2,000 incentives **Working...

  • Pilates Instructor

    1 week ago

    Bengaluru, India Curefit - house of cult Full time

    Curefit Healthcare Pvt Ltd is India’s largest fitness company. Founded in 2016 by Mukesh Bansal, Curefit offers a comprehensive range of fitness services and products through its two brands, cult.fit and cult.sport. With a mission to make fitness fun, easy and accessible, cult.fit offers group workouts, online classes, sports facilities, and personalized...

  • Customer Success Financials Instructor

    7 months ago

    Bengaluru, Karnataka, India Oracle Full time

    As a member of Oracle Customer Success you will join a team of SMEs charged with supporting Oracle University’s Fusion Applications Technology training content. You will participate in the recording, delivery, creation and sale of Oracle University (OU) training assets including but not limited to the Cloud Learning Subscriptions, Live Training Sessions,...

  • Gym Instructor-conrad Bengaluru

    5 months ago

    Bengaluru, Karnataka, India Hilton Full time

    Gym Instructor-Conrad Bengaluru With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...

  • Customer Success

    5 months ago

    Bengaluru, India Oracle Full time

    Customer Success HCM Instructor - Oracle Fusion Applications (Remote) As a member of Oracle Customer Success,you will join a team of SMEs charged with supporting Oracle University’s Fusion Applications Technology training content. You will participate in the recording, delivery, creation and sale of Oracle University (OU) training assets including but...

  • Health Club Instructor

    7 months ago

    Bengaluru, Karnataka, India Hilton Full time

    Health Club Instructor A Health Club instructor is responsible for managing operations of the health club to deliver an excellent Guest and Member experience while achieving the club's annual budget and driving their team to meet and exceed revenue targets. **What will I be doing?** As a Health Club instructor, you are responsible for managing operations...

  • Customer Care Representative

    5 months ago

    Bengaluru, Karnataka, India Startek Full time

    Urgently Looking for Customer Care Representative Experienced= 1 year Title= Customer Care Skill Required= Good Communication with the Customer. Pay: ₹26,000.00 per month Work Location: In person

  • Customer Care Executive

    3 months ago

    Bengaluru, Karnataka, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    **Hiring Immediate Joiners** **Key Responsibilities**: - Manage customer interactions efficiently across various processes such as FKBO, Berger, PhonePe, Acer, and more. - Deliver excellent customer service in English and additional languages as required by the process. - Work in rotational shifts, adhering to the scheduled hours and rotational offs. -...

  • Training Instructor

    5 months ago

    Bengaluru, Karnataka, India EVRY India Full time

    **Training Instructor****: - Location Karnataka Bangalore - Experience Range 5 - 8 Years - Open - Skills_ _- Experience in training interactive training classes on Software Systems and SaaS - 3+ years training experience - The ability to work flexible hours - Experience with curriculum development, training and strong presentation skills - Knowledge in...

  • Gym Instructor-conrad Bengaluru

    5 months ago

    Bengaluru, Karnataka, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Customer Support Executive Health Care

    2 months ago

    Bengaluru, Karnataka, India Lifetime Health Plus Care Pvt Ltd Full time

    Job Title: Customer Support Executive - Health Care Location: Bangalore Company: Lifetime Health About Us: Lifetime Health is a leading healthcare home service startup dedicated to providing personalized and top-quality healthcare services to our clients. We are committed to improving the health and well-being of our customers by delivering the highest...

  • Customer Care Executive

    5 days ago

    Bengaluru, Karnataka, India Force Management Full time

    **We are Looking for Customer care Executive for Bangalore Location.** **For Speak to Employer - 8420612233** Fluent in Hindi and English needed must. Exp - Minimum 2Yrs in Customer care. Location - JP Nagar - 7th Phase, Bangalore **Job Types**: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Health...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India Recruitster India pvt ltd Full time

    Urgent hiring for Customer Care Executives for BANKING process Designation - Customer Care Executives Location - Bangalore Salary - 14500/- take home +attractive incentives Education: Graduate/ Undergraduate/Fresher/ Experienced can apply Languages: English ＋1 South language is mandatory (Kannada/Tamil/Telugu/Malayalam） Day shifts, 6 days...