Production Support

3 weeks ago


India Skillety Technologies Full time

Experience in doing production support of L1/L2/L3 category

Ensure that all tickets raised by the Clients are correctly categorized, updated, and properly handled

Demonstrate the highest standards of accountability by effective communication and handling/escalating of all technical and functional issues as and when they occur in a timely manner

Ensure that all tickets are meeting SLAs

Drive a sense of urgency with teams that the ticket has been escalated to

Provide excellent customer service while staying within our internal processes

Willingness to work in rotational shifts during US and European time zones

Contribute to process improvement, knowledge base updation, and lessons learned

Solid troubleshooting skills and passion for problem-solving & investigation

Incident Management

Problem Management

Service Request Fulfilment

Change Request Assessment

High flexibility

**Technical Skills**:

- Strong Core JAVA, C++
- Good experience working on credit card and transaction processing domain
- Good working knowledge of SQL databases
- Good exposure of Automation through Selenium


  • Production Support

    1 month ago


    India Sage IT India Full time

    Developer and Production Support - Shell script and database developer - Good in Unix script, SQL - Hadoop Spark, Hive knowledge - Jobs Scheduling tool like Autosys - File Transfer protocols SFTP, NDM Active production support


  • india WATI.io Full time

    Wati is a Series B, fast growing SaaS platform that is revolutionizing how companies communicate with their customers. Through our cutting-edge customer engagement software built on Whatsapp’s Business API, businesses are now able to have personalised conversations, be easily accessible and engage with their customers in-real time - at scale! We live in...


  • india Sidel Full time

    Regiona Product Support Contract Type Permanent Country Location India Your opportunity Mechanical or Automation Product Support Expert must secure the operational follow up & technical support of all equipments on the automation side, through the life of the machine. The expert will also...


  • india Pixis Full time

    About Pixis: Pixis is a US-based codeless technology company that develops accessible AI to empower brands to scale their performance marketing efforts and augment their decision-making seamlessly. Since its inception, Pixis has been on a mission to develop powerful AI infrastructure that equips marketers across countries with robust plug-and-play AI...


  • india SourceHOV Full time

    About Exela Exela Technologies, Inc. (“Exela”) is a global business process automation ("BPA") leader combining industry-leading enterprise software and services with decades of experience. Our BPA suite of solutions are deployed across banking, healthcare, insurance and other industries to support mission critical environments. Exela is a leader in...


  • india Nanonets Full time

    Nanonets has a vision to help computers see the world starting with reading and understanding documents. Machine Learning (ML) is no longer a futuristic concept—it's a present-day powerhouse transforming the business landscape. From automating data extraction processes to enhancing reconciliation, our solutions are designed to revolutionize workflows,...


  • india Tongues Translation Services LLC Full time

    Job Description We are looking for a talented production support staff/computer operator to monitor and control our computer systems. As a production support staff, you will be responsible for handling the operation and following the defined processes to make sure the tasks are completed on time with the highest required quality. To ensure success as a...


  • india MVC Resources Full time

    Job Description Provide after-sales service support for the company’s advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.Provide solutions and improvement in Production Yield and support Test operations in achieving optimized equipment utilizationsIdentify Assist/Lead technical projects/problem resolutions for...

  • Senior Manager

    1 month ago


    india Axtria - Ingenious Insights Full time

    Job Role – Senior Manager, Production Support Engineering Experience – 12+ years. Job Location: Noida Education: BE/B. Tech./Master of Computer Application Work Experience: Overall 12+ years of managing and supporting enterprise grade application(s) at production. Managing managers and/or individual contributors within the production support...


  • india Northern Trust Full time

    Responsibilities : Disciplined execution of day-to-day prod support activities, adhering to ITSM quality &ernance controls Application Incident Management, Problem Management, Change Management Proactively work on initiatives to improve Production stability Ensure technology deliverables are met consistently, with a target of Zero...


  • india Bread Financial Full time

    JOB DESCRIPTION Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The Production Support Senior Manager oversees a team of support analysts and provides setup and testing of production...

  • Product Support

    2 days ago


    india Jonas Software UK Full time

    Description :  Job Title: Product Support – Support Lead Band D Job Summary/Objective: Product Support is a function with our professional services organisation is the face of our clients who use our software products and services. Product Support is a key function within our organisation responsible for ensuring the software product and...


  • india Simplify Healthcare Full time

    Level 1 and Level 2 Technical Senior Support Analyst for the web-based products. Candidate should be highly experienced in providing excellent customer service and problem escalation/resolution. Experience: 4 – 9 years of experience in a Product technical support environment Primary Job Functions: Provide Level 1 and Level 2 support to end user...


  • india UBS Full time

    Your role Are you passionate and self-driven information technology (IT) expert, who loves to troubleshoot, resolve software and system issues ? Are you driven to ensure systems and applications meet apany's quality standards? Have you managed smooth operations of critical systems and software applications in Production environment ?We're looking for an IT...


  • india ATRIBS METSCON GROUP Full time

    Job Description ·        8+ Years of Experience in Application Development or production support ·        Has 5 years’ experience in Digital Transformation and Agile Ways of Working. Has substantial experience and expertise in agile delivery techniques and methodologies to ensure continuous improvement and delivery of...


  • india Chargebee Full time

    Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in...


  • india Chargebee Full time

    Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in...

  • Senior Engineer

    3 weeks ago


    india HARMAN International Full time

    HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the...


  • india Jumio Full time

    Role Purpose:   Jumio is seeking a driven Product Support Specialist II, looking to join our Jumio Product Support team, based in India. As an individual contributor, reporting to the Manager, Jumio Technical Support, you will get the chance to work within an international startup as part of a small team where each and every member’s opinion...


  • india Tech Mahindra Full time

    Job Description: 1. Expert knowledge in BASE SAS , DI Studio, SAS Enterprise Guide, 2. Decent knowldge in Scheduling tools such as LSF & CotrolM, UNIX/LINUX vi basics. 3. Expert knowledge in understanding data population & logics and debugging data issues. 4. Working knowldge in external databases such as Netezza, DB2 or Oracle and connecting from SAS 5....