Student Induction Advisor

3 weeks ago

Noida, India Study Group Full time

Contract type: Full Time - Permanent

Location: Noida, India

As the Student Induction Advisor, you would be responsible for providing outstanding customer service and sales support to international students as they make their final steps towards beginning their course. This would involve offering advice on visa requirements, travel preparation, and course information. Additionally, you would need to ensure that all conditions for enrolment are met, so these students can begin their course seamlessly. You will need to be friendly, helpful, and professional in all interactions with students to ensure that they are receiving the best possible service.

**ABOUT THE ROLE**

KEY RESPONSIBILITIES
- Support students who have confirmed their place at their study centre choice, including providing advice on all aspects of the next steps to start their course
- Present and prepare student arrival workshops and student networking events
- Work alongside admissions and campus staff to assist in a smooth transition to the study centre for the student
- Supporting Student Enrolment Advisors with the required tasks needed for their confirmed students
- Maximising conversion rates from confirmation to arrival

Essential Criteria
- Knowledge of the Student Visa Regulations (Tier 4)
- Fluency in written and spoken English
- Outstanding Customer-service orientated approach
- Driven, results-orientated and focused nature
- Excellent attention to detail and communication skills
- Sensitivity to cultural and linguistic differences
- Highly IT literate
- Strong organisational skills and ability to meet deadlines and targets (You will support approx. 200 students per year)

Desirable Criteria
- Knowledge of overseas education systems
- Knowledge of overseas education systems
- Experience of using Sales Force CRM
- Fluency in Arabic or Urdu

**ABOUT YOU**

EXPERIENCE
- Knowledge of overseas education systems
- Knowledge of the Student Visa Regulations (Tier 4)
- Outstanding Customer-service orientated approach
- Experience in using SalesForce CRM
- Tertiary educated, preferably with relevant experiences
- Excellent attention to detail and communication skills
- Fluency in written and spoken English.

**ABOUT US**

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

**ORGANISATIONAL COMPLIANCE**

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted
- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

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