Customer Service Executive
3 weeks ago
As a Customer Service Executive at our Digital Solutions Company (DSC), you'll play a vital role in ensuring exceptional customer experiences. You'll be the primary point of contact for our clients, addressing inquiries, providing solutions, and maintaining positive relationships. Your ability to understand and meet customer needs will directly impact our company's reputation and success.
**Responsibilities**:
- Listen carefully and respond promptly to customer concerns.
- Provide comprehensive information about our offerings.
- Analyze and troubleshoot customer issues, collaborating with other teams when needed.
- Utilize product knowledge to propose solutions and alternatives.
- Maintain clear and empathetic communication with customers.
- Document interactions and updates accurately in CRM system.
- Build and sustain positive customer relationships.
- Proactively anticipate and meet customer needs.
- Stay updated on our products and services.
- Adhere to service standards and aim for quick resolutions.
**Qualifications**:
- Bachelor's degree/diploma preferred; freshers welcome.
- Excellent verbal and written communication skills.
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Language**:
- English (required)
**Speak with the employer**
+91 9567802201
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