![CIFDAQ](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
6 months ago
Position Details
Job title Customer Service Agent
Position code SM/002
Location Kolkata
Domain Operations
Experience
Experience Level 4+ year of experience in customer service support
Education and Certification Must Desired
Bachelor's degree in any field X
Job Requirements - Customer Service skills Must To learn Desired
Strong problem-solving and critical thinking abilities. X
Ability to learn and retain product and service knowledge quickly and X accurately.
Proficiency in using CRM systems and other relevant software. X
Positive and patient attitude with a strong emphasis on customer service. X
Excellent time management and organisational skills. X
The ability to work independently and as part of a team. X
Previous experience in an outbound customer service role. X
Job Requirements - Social skills
- Excellent communication and interpersonal skills, with a focus on active listening and empathy.
- Must be fluent with English,Hindi & Bengali language.
Roles and Responsibilities
The Customer Service Agent plays a crucial role in proactively engaging with our customers, building relationships, and exceeding their expectations. You will be responsible for making outbound/receiving inbound calls to address customer inquiries, concerns, and opportunities, with a focus on delivering exceptional service and driving positive outcomes.
- Outbound/Inbound calls: Proactively reach out/answer calls for customers based on specific campaigns or triggers, such as welcome calls, product updates, appointment reminders, Lead generation or account reviews.
- Identify customer needs: Actively listen to customer concerns, ask insightful questions, and accurately assess their needs and preferences.
- Provide solutions and support: Offer helpful information, troubleshoot problems, and recommend solutions based on your knowledge of company products, services, and policies.
- Upsell and cross-sell: Identify opportunities to introduce additional products and services that enhance the customer experience and generate revenue.
- Collect feedback: Gather customer feedback on their experience and use it to improve internal processes and service offerings.
- Maintain accurate records: Document all customer interactions in a timely and accurate manner using a CRM system or in a shared document.
- Adhere to company policies and procedures: Ensure compliance with all relevant regulations and company guidelines.
- Meet call metrics and performance goals: Strive to achieve established call volume, call duration, and customer satisfaction targets.
Company Profile
CIFDAQ is an enterprise blockchain company that delivers Development, privacy, security, interoperability, and scalability to customers. CIFDAQ will develop a full Blockchain ecosystem which is powered by Artificial
Intelligence. CIFDAQ offers to create a new paradigm of scalable and smart blockchain based systems.
Through its ecosystem, CIFDAQ will connect everything that will be required to scale up the blockchain industry, including the legal and technical framework, standards & interoperability and a diverse representative mix of individuals and institutions in the crypto & blockchain industry.
We are looking for highly capable team members to be part of the organisation to design, implement, and distribute a secure blockchain-based network.
**You can read more about us at**:
**Job Types**: Full-time, Permanent
**Salary**: ₹9,064.45 - ₹31,268.09 per month
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 3 years (preferred)
- Customer service: 3 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- New Town, Kolkata, West Bengal (required)
Ability to Relocate:
- New Town, Kolkata, West Bengal: Relocate before starting work (required)
Work Location: In person
-
Customer Service Executive
3 months ago
New Town, Kolkata, West Bengal, India Benda Infotech Full time**Responsibilities**: - Identify and address customer needs and concerns, escalating issues as necessary. - Provide accurate and up-to-date information about products, services, and company policies. - Resolve customer complaints and issues effectively, ensuring customer satisfaction. - Maintain a high level of customer satisfaction by building rapport and...
-
Customer Service Executive
6 months ago
Lake Town, Kolkata, West Bengal, India Muthoot FincorpLtd Full timeCustomer service executive profile is to service the customer and cross sell various products available. Minimum 1 year experience required in any field Pay: ₹13,000.00 - ₹17,000.00 per month **Benefits**: - Health insurance - Provident Fund **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (required) - Customer...
-
Customer Service Executive
6 months ago
New Town, Kolkata, West Bengal, India Blue Tea Full time**ONLY FEMALE CANDIDATES CAN APPLY** **Responsibilities**: - Manage inbound phone calls and mails of clients - Identify and assess customers’ needs to achieve solution - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right...
-
Customer Service Executive
6 months ago
New Town, Kolkata, West Bengal, India Blue Tea Full time**ONLY FEMALE CANDIDATES CAN APPLY** **Responsibilities**: - Manage inbound phone calls and mails of clients - Identify and assess customers’ needs to achieve solution - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right...
-
International Customer Service
6 months ago
New Town, Kolkata, West Bengal, India Redore Technologies Pvt Ltd Full time**Job description** **Redore Technology pvt. ltd Hiring for Customer service Executive**: - Providing complete information about the product to the customer. - Solving all product or service related issues of the customers. - Preparing the Customer Service Guidelines - Keeping a Record of the Customers - Giving the right pitch to the potential customers,...
-
Customer Service Executive
6 months ago
Kolkata, West Bengal, India CORE CORPORATES Full time**Immediate Recruitment at DTDC Company (Kolkata)** **Position: Customer Service Executive** **Location**: **Rajarhat Chinerpark (Kolkata)** **Requirements**: - Graduate or higher qualification** **- Salary: 2.20 lakhs** **- Age: Below 28 years (Male/Female)** **Experience**: - Minimum 1-3 years in call center/telephone customer service profile** Pay:...
-
Customer Service Executive
6 months ago
Kolkata, West Bengal, India ARME Consulting Full time**Position**:Customer Service Executive **Location**:Salt Lake, Kolkata **Qualifications**:HSC or above **Salary**: Upto 12k - In hand **Job Type**: - Work from Office - Fixed Shift - Rotational/Fixed Week Off **Experience**: - Graduate Freshers are also eligible **Requirements**: - Good communication and interpersonal skills In English, Hindi and...
-
Customer Service Executive
6 months ago
Kolkata, West Bengal, India Uptownie Full timeUptownie is a homegrown online fashion label with its roots in Kolkata, India. We design and manufacture clothes for Indian women. We prioritize customer service, with employees dedicated to giving customers the product and experience they deserve. **Uptownie is hiring a Customer Service Executive! Join our team to provide quick, valuable and friendly...
-
Customer Service Executive
6 months ago
Kolkata, West Bengal, India UPRISING CONSULTING PVT LMTD Full timeJob Role: Customer Support Executive (Pre Sales Executive) Generation of lead though phone call and also visit Site weekly 1 or 2 times Qualification: Graduation Experience: 1-5Y Location : two opening (Chinarpark and Sector-V) **Salary**: Up to 4 LPA Good English Communication Mandatory 6 working day Contact : 6292338244 **Job Types**: Full-time,...
-
Customer Service Executive
6 months ago
Kolkata, West Bengal, India Subhadrajobs consultancy Full timeWe are having opening for the Customer Service Executive for the Bpo Qualification: Graduate Experience: Fresher / 1yr (on paper) with proper experience letter Skill: Good Communication Skill in English and Hindi Shift: 9:30 to 6:30 Only Day Shift **Salary**: 17000 CTC (13000 in hand with Incentive) 20000 CTC (18000 in hand with Incentive) **Job...
-
Customer Service Executive
6 months ago
Kolkata, West Bengal, India Subhadrajobs consultancy Full timeWe are having opening for the Customer Service Executive for the Bpo Qualification: Graduate Experience: Fresher / 1yr (on paper) with proper experience letter Skill: Good Communication Skill in English and Hindi Shift: 9:30 to 6:30 Only Day Shift **Salary**: 17000 CTC (13000 in hand with Incentive) 20000 CTC (18000 in hand with Incentive) **Job...
-
Customer Service Executive
6 months ago
Kolkata, West Bengal, India Subhadrajobs consultancy Full timeWe are having opening for the Customer Service Executive for the Bpo Qualification: Graduate Experience: Fresher / 1yr (on paper) with proper experience letter Skill: Good Communication Skill in English and Hindi, Bengali Shift: 9:30 to 6:30 only day shift **Salary**: 15000 CTC (11568 in hand with 2958 quarterly bonus) 18600 CTC (14549 in hand with...
-
Customer Service Representative(Fresher
6 months ago
New Town, Kolkata, West Bengal, India Redore Technologies Pvt Ltd Full time**Job description** **Redore Technologies pvt. ltd Hiring for Fresher** **Customer service Executive**: - Providing complete information about the product to the customer. - Solving all product or service related issues of the customers. - Preparing the Customer Service Guidelines - Keeping a Record of the Customers - Giving the right pitch to the...
-
Customer Service Executive
6 months ago
Kolkata, West Bengal, India Subhadrajobs consultancy Full timeHi We are Hiring urgent opening for the Customer Service Executive for the Bpo We are giving a free jobs. **WORK FROM OFFICE ONLY** Qualification: Graduate Experience: Fresher/Experience Skill: Good Communication Skill both verbal n written in English and Hindi Shift: 24*7 **Salary: 14750 CTC/ 18000 CTC** Timings: 6 working days with 1 rotational...
-
Customer Service Executive
6 months ago
Kolkata, West Bengal, India Subhadrajobs consultancy Full timeWe are having opening for the Customer Service Executive for the Bpo Qualification: Graduate Experience: Fresher/Experience Skill: Good Communication Skill both verbal n written in English and Hindi Shift: 24*7 **Salary**: 14750 CTC/ 18000 CTC Timings: 6 working days with 1 rotational week off. Total staffing time 9 hours out of which 8 hours of work...
-
Customer Support Executive
1 month ago
New Town, Kolkata, West Bengal, India Raj Nandani Life Science Private Limited Full time**Post - Customer Support Executive** **Salary - up to 20k** **Contact - 7005432236** **#No_Target** **#Only_Day_Shift** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service...
-
Customer Care Executive
6 months ago
New Town, Kolkata, West Bengal, India Teleperformance Full time**We are hiring for Teleperformance Company** **Profile** **Customer Support Executive** **Qualities and Responsibilities** - Serves customers by providing product and service information and resolving product and service problems. - Attracts potential customers by answering product and service questions and suggesting information about other products and...
-
Executive - Customer Service
6 months ago
Kolkata, West Bengal, India Siemens Full time**Hello Visionary!** **We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future.** **Does that sound like you? Then it seems like you’d make a great addition to our vibrant...
-
Customer Service Executive
3 weeks ago
Kolkata, West Bengal, India Career Comfort Full time**Exciting Opportunity in Kolkata!** **Role**: Customer Support Executive **Location**: Salt Lake, Sector V, Kolkata **Why Join Us?** - **Salary**:₹15,000-₹19,000** (based on experience) - Night shift with **fixed weekends off** (Sat & Sun) - Free cab drop service for convenience - No sales pressure, no targets! - Travel reimbursement and subsidized...
-
PPC Executive
2 weeks ago
Kolkata, West Bengal, India The Executive Full timeUrgent opening for designation **PPC Executive/ Sr. Executive (Steel Wires Ind.)** **Department & Location**: Operations - Kolkata (Domjur, Makardah, Howrah) **Qualification**: Graduate **Experience**:2 -5 years **Salary Range**:3.5 lpa - 4.8 lpa **Key Skill Required**: Knowledge of plant operations management - Steel Wires industry **Roles &...