Executive - Customer Service

7 months ago

Kolkata West Bengal, India Siemens Full time

**Hello Visionary**

**We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future.**

**Does that sound like you? Then it seems like you’d make a great addition to our vibrant team.**

Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services.

In Mobility, we help our customers meet the need for smart mobility solutions. We’re making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions

**We are looking for Service Engineer - Customer Service**

**You’ll make a difference by**:

- Maintenance Planning: Responsible for developing and implementing maintenance schedules and plans as per the contract. This involves coordinating routine maintenance, preventive maintenance, and analysis of critical failures.
- Emergency Response: Be prepared to handle emergencies and unexpected breakdowns, providing prompt and effective response and resolution.
- Team Management: Lead and provide technical support to a team of service engineers to ensure a skilled and motivated workforce.
- Safety Compliance: Ensuring compliance with safety regulations and implementing safety measure to prevent accidents and maintain a safe work environment.
- Equipment and Inventory Management: Oversee the inventory of spare parts, tools, and equipment required for maintenance tasks. Maintaining adequate stock levels and ensuring the availability of critical components is crucial to minimizing downtime.
- Maintenance Records and Documentation: Keeping accurate maintenance records and documentation is vital for regulatory compliance and historical reference. Ensure that all maintenance activities are documented properly.
- Collaboration: Coordinate with all stakeholders to ensure smooth execution of the work.
- Payment Collection
- Ensure timely invoicing and payment collection from customer.

**Desired Skills**:

- You have a degree in Electrical or Electronics Engineering
- 5 Years of Experience in Signalling domain in Indian railway.
- Relevant experience in Onboard and trackside equipment of TPWS system is a must.
- Ability to work and lead a team of service engineers.
- Proficient in English and Hindi language. Knowledge of local language an added advantage.
- Excellent problem-solving skills
- Fluent writing and reading skills of language(s) used for official communication.
- IT Skills: MS office tools (Word, Excel, PowerPoint). All maintenance relevant tools.
- Combination of technical expertise, leadership skills, and a commitment to safety and efficiency

**Join us and be yourself***

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

**Make your mark in our exciting world at Siemens.

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