Engine Field Service Technician

2 weeks ago


Coimbatore Tamil Nadu, India Cummins Inc. Full time

**DESCRIPTION**

The Field Service Technician is a technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs to engine products at the customer’s site. This role involves engaging with customers, using specialized tools, and following documented procedures to ensure efficient and effective service delivery

Key Responsibilities:

- Establish and continually develop productive customer relations, ensuring prompt and efficient attention to customer needs.
- Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
- Escalate unresolved issues to product specialists or supervisors.
- Coach and develop technicians and/or apprentices, transferring knowledge and experience to others; may provide work direction and review repair plans, parts lists, etc.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
- Identify additional sales and service opportunities with customers.
- Complete training in line with skill and business requirements.
- Maintain service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation, and report any issues/incidents to site management and supervisor.

**RESPONSIBILITIES**

**Skills and Experience**:

- Significant field service work experience.
- Expert-level knowledge of and/or experience with engine products.
- Customer service experience.
- Experience providing technical advice and coaching to more junior technicians (preferred).
- Core responsibilities include channel partner structured engagement, building network capability, developing customer relationship management, and creating strong engagement processes with key customers.

**Competencies**:

- **Communicates Effectively** : Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- **Customer Focus** : Build strong customer relationships and deliver customer-centric solutions.
- **Develops Talent** : Develop people to meet both their career goals and the organization’s goals.
- **Manages Complexity** : Make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
- **Manages Conflict** : Handle conflict situations effectively, with a minimum of noise.
- **Self-Development** : Actively seek new ways to grow and be challenged using both formal and informal development channels.
- **Health and Safety Fundamentals** : Champion proactive health and safety behaviors to build an interdependent culture and contribute to an injury-free workplace.
- **Diagnostics Application** : Translate customer complaints to develop troubleshooting plans; troubleshoot issues using guided workflows, procedures, specialized equipment, and diagnostic software to isolate failed components and enable successful repairs; validate repairs by duplicating complaints to ensure resolution; document troubleshooting results in business systems for payment and historical tracking.
- **Electronic Service Tool Application** : Identify the suite of available hardware and software tools required for a service event; utilize the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interpret electronic tool results or recommendations to determine next steps for service resolution.
- **Product Repair and Maintenance** : Repair and maintain mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassemble and assemble engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspect and replace parts and components following re-use guidelines to minimize customers' cost of ownership; perform progressive damage checks following guidelines to restore to pre-failure condition.
- **Service Documentation** : Create and verify customer, equipment, and technical information; capture specific data using required service tools; follow procedures and document required information in the service management system to have an accurate record of the work done.
- **Technical Escalation** : Obtain product technical issue information and utilize available resources including data management tools; elevate issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; capture all troubleshooting steps in the appropriate database to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
- **Values Differences** : Recognize the value that different perspectives and cultures bring to an organization.

**QUALIFICATIONS**

**Qualifications**:

- Vocational diploma from a relevan



  • Coimbatore, Tamil Nadu, India American service Full time

    AC, REFRIGERATOR, WASHING MACHINE, TV AND ALL HOME APPLIANCES SERVICE TECHNICIANS NEED AND TELE CALLER SYSTEM KNOWLEDGE WOMENS ALSO NEED Pay: ₹12,000.00 - ₹35,000.00 per month **Experience**: - total work: 1 year (required) - 2years: 2 years (required) **Location**: - Coimbatore, Tamil Nadu (required) Work Location: In person


  • Coimbatore, Tamil Nadu, India SAI RAM WATER SOLUTIONS Full time

    **Key Responsibilities**: - Install, service, and maintain RO water purification systems at customer locations. - Diagnose and troubleshoot issues related to RO systems and provide effective solutions. - Replace filters, membranes, and other components as required. - Ensure routine maintenance is performed on all RO systems. - Conduct water quality testing...


  • Tamil Nadu, India GE Renewable Energy Full time

    **Job Description Summary**: **Role Summary/Purpose**: - ** The Field Service Technician position is a key part of the GE Wind Energy team and plays an essential role in the growth of wind energy services to support operation and maintenance services with our customers in the region.**: - ** Hands on experience to fulfill all assigned duties for operation...

  • Service Technician

    7 months ago


    Coimbatore, Tamil Nadu, India TVS SAKTHI SARADHA ENTERPRISES LLP Full time

    Service technicians, also referred to as field service technicians, are **responsible for providing different services, depending on their area of expertise, and diagnosing problems and making repairs**. They will often go to their client's business or home to install something or make repairs. **Job Types**: Full-time, Permanent Pay: ₹13,000.00 -...

  • Service Technician

    7 months ago


    Pallikaranai, Chennai, Tamil Nadu, India veega service Full time

    We are hiring Service Technician Education Qualification - Diploma or Basic degree in Mechanical, Automobile Engineering. Years of Experience - min 2 years. Salary - 18,000/- per month + incentives Roles & Responsibilities: - 1. Receive Service Vehicle from Service advisor. 2. Diagnose the problem based on customer remarks & troubleshoot the issue as...

  • Service Technician

    7 months ago


    Erode, Tamil Nadu, India SMAA Royal Enfield Service Dealership Full time

    We are looking for a technically skilled Service Technician to travel to perform equipment and machine repairs. The Service Technician's responsibilities include complete vehicle compliant and performing routine maintenance. The Service Technician will install,repair and test products and provide customers with instructions on the proper usage of the...


  • Kovilpalayam, Coimbatore, Tamil Nadu, India MODERN DAIRY MACHINES Full time

    Field service engineer is a similar role to service technicians. They **perform everyday field service tasks such as repair, installation, and maintenance**. On top of that, these professionals manage the team, assign tasks, conduct reports, and maintain customer relationships. **Salary**: ₹11,000.00 - ₹16,000.00 per month Schedule: - Morning...


  • Korattur, Chennai, Tamil Nadu, India GLOBAL FOCUS ENTERPRISES Full time

    Need Field Service Technician for CCTV Camera Installation & Service ( All Types ), Cable Wiring, EPABX Installation, Biometric, Face Recognition Installation & Service, Firealarm panel Installation & Service, related to all electronic equipment's... **Job Types**: Full-time, Fresher, Internship Contract length: 12 months Pay: ₹12,000.00 - ₹25,000.00...


  • Coimbatore, India Confident Full time

    Immediate required Field Service Technician for Eureka Forbes Limited in and around Coimbatore Free accommodation provided salary above - 10000+2000 petrol allowance **TWO WHEELER MUST** qualification any. freshers can also apply, wl provide training. **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹10,000.00 - ₹12,000.00 per...


  • Coimbatore, India Jla infraville shoppers ltd Full time

    wanted field service technician for Eureka Forbes franchise. Male only *Two Wheeler Must* Free Accommodation* Freshers can also apply - Traning wl be provided for freshers Any degree **Job Types**: Full-time, Fresher, Regular / Permanent **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift -...


  • Chennai, Tamil Nadu, India IFB - Home Appliances Authorized Service Franchise Full time

    Technicians have to do service for Home appliances at Customers Place door to door near by surrounding locations Our CRM staffs will get appointment from customers and assign calls to engineers He has to report or share feedback to manager or office staff for each call from field. He must be capable of handling customers. Only 8 hours work and incentives...

  • Field Technician

    7 months ago


    Coimbatore, India SH Infranet Management Solutions LLP Full time

    Field Technician Urgently required Field Technician for Telecom industry, diploma/degree /ITI min 1 to 2 year experience work location : Coimbatore. willing to travel and work, salary 16,000/- to 18000/ - **Benefits available**: Employees state insurance Provident FUND Travel Allowance Contact Number: 9207059111 **Job Types**: Permanent, Full-time,...


  • T Nagar, Chennai, Tamil Nadu, India Prime Edge Info Solutions Pvt Ltd Full time

    Automobile service technician / Electrical technician for Maintenance work of LED DISPLAYS / CCTV inside Buses Place : Chennai / Hyderabad / Mumbai / Bubhaneshwar Profile Requirements: 1. Diploma / ITI in Electronics / mechanical with 0 to 2 years experience 2. Basic computer Knowledge 3. Preferable skills: Using Multimeter, electrical Tools...


  • Perungudi, Chennai, Tamil Nadu, India Euronics industries private limited Full time

    A Service Technician is responsible for maintaining, troubleshooting, repairing, and installing equipment or machines at client locations. Pay: ₹15,000.00 - ₹22,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement - Leave encashment - Paid sick time - Provident Fund Schedule: - Day shift Supplemental Pay: - Overtime...

  • Service Technician

    7 months ago


    Coimbatore, Tamil Nadu, India TAARK Equipments Pvt Ltd Full time

    **Key Responsibilities**: - **Technical Support**: Provide on-site technical support, maintenance, and repair services for a variety of equipment and systems. - **Client Interaction**: Engage with clients to understand their needs and provide solutions efficiently and professionally. - **Travel**: Travel frequently to various locations to perform service...


  • Erode, Tamil Nadu, India U&C HR SOLUTIONS Full time

    Job Title: Field Maintenance Technician Location: Erode Reporting to: Field Maintenance Manager Overview: As a Field Maintenance Technician, you will be responsible for ensuring the proper functioning and maintenance of all vehicles and equipment utilized in field operations. This role requires meticulous attention to detail, proactive problem-solving...

  • Service Technician

    3 months ago


    Coimbatore, Tamil Nadu, India 8DMARKETING Full time

    3+ years’ of service technician experience - Ability to operate all auto repair tools - Maintain a working knowledge of current industry best practices in automotive repair - Knowledge of diagnostic tools and equipment a must - Conduct necessary repairs and take vehicles for test drives to verify soundness - Perform routine automotive maintenance tasks,...


  • Ramapuram, Chennai, Tamil Nadu, India AIR TECH Full time

    **WE ARE LOOKING FOR AC TECHNICIANS WHO WORK IN BOTH IN WORKSHOP AND FIELD WORK, SPECIALIST IN SPLIT AC SERVICE COMPLETELY.** **Job Types**: Full-time, Fresher **Education**: - Diploma (preferred) **Experience**: - AC Service technician: 10 years (preferred) License/Certification: - AC COURSE CERTIFICATE (preferred) Work Location: In person Expected...


  • Tamil Nadu, India Heath Consultants, Inc. Full time

    Damage Prevention Technician Are you looking for an exciting new career in a self-managed atmosphere? Does being an unsung hero sound good to you? If you are a safety-focused, goal-oriented, critical thinker who enjoys working outdoors and putting the safety of others as a top priority, then come join our FAMILY today. Heath Consultants is a growing, third...


  • Tamil Nadu, India Heath Consultants, Inc. Full time

    Damage Prevention Technician Are you looking for an exciting new career in a self-managed atmosphere? Does being an unsung hero sound good to you? If you are a safety-focused, goal-oriented, critical thinker who enjoys working outdoors and putting the safety of others as a top priority, then come join our FAMILY today. Heath Consultants is a growing, third...