Guest Service Associate
5 months ago
**Responsibilities**:
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Assist guests with the check-in and check-out process, ensuring accuracy and efficiency.
- Provide information about hotel facilities, services, and local attractions to guests.
- Handle guest inquiries and resolve concerns promptly and professionally.
- Manage reservations, including checking availability, processing bookings, and confirming details with guests.
- Maintain a clean and organized front desk area, ensuring a welcoming atmosphere.
- Collaborate with other departments to coordinate guest services and address specific needs.
- Handle cash and payment transactions accurately, following established procedures.
- Uphold the company's policies and procedures to ensure a safe and secure environment for guests and staff.
- Monitor and respond to guest reviews and feedback, taking appropriate actions to enhance guest satisfaction.
**Salary**: ₹9,441.77 - ₹22,247.42 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Front desk: 1 year (preferred)
- Housekeeping management: 1 year (preferred)
- Hospitality: 1 year (preferred)
Ability to Relocate:
- Calicut, Kerala: Relocate before starting work (preferred)
Work Location: In person
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