Non Voice Process
1 month ago
1. **Responsibilities**
- **Respond to customer queries** via live chat or messaging platforms.
- **Resolve issues** related to products, services, or orders, often in real time.
- **Provide technical support** (for tech-related companies) by troubleshooting issues or guiding users through problem-solving steps.
- **Answer questions** about products, services, pricing, shipping, or returns.
- **Escalate complex issues** to higher-level support teams or departments when necessary.
- **Track customer queries** and issues using ticketing or CRM systems.
- **Follow up** with customers if required, ensuring the resolution of their issues.
- **Ensure customer satisfaction** by handling inquiries in a timely and polite manner.
- **Document customer interactions** and feedback to improve service quality.
**Job Types**: Full-time, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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