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International Voice Process
4 weeks ago
Responsibilities
- Handle outbound client calls regarding product/service inquiries and issues
- Provide accurate information and assistance to customers
- Resolve client queries in a professional manner
- Maintain client records and update information in the system
- Identify and escalate priority issues to the appropriate team
- Achieve individual and team targets for client satisfaction and productivity
- Follow company policies and procedures
**Qualifications**:
- Excellent verbal and written communication skills in English
- Strong client service orientation
- Ability to empathize with customers and provide appropriate solutions
- Good problem-solving skills
- Ability to work in a fast-paced and target-driven environment
- Computer knowledge and typing skills
- Availabitity to work in UK Shift i.e., 2:30 PM - 12:00 AM
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Monday to Friday
- UK shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- International voice process: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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