Customer Care Executive

3 weeks ago

Kochi, India GO EC AUTOTECH PVT LTD Full time

As a Customer Care Executive at our charging station office, you will be responsible for providing exceptional customer support and handling customer inquiries to ensure a positive experience for every user of our platform. Your primary tasks and responsibilities will include:
1. Customer Support:

- Provide accurate information about our services and assist customers effectively.

2. Problem Resolution:
Investigate and resolve customer complaints and issues, striving for first-contact resolution whenever possible.

Collaborate with internal teams to escalate and resolve complex customer problems, ensuring timely and satisfactory resolutions.

3. Order Assistance:
Assist customers with placing, modifying, or canceling order of our card on the platform.

Guide customers through the ordering process, troubleshoot technical issues, and address any difficulties they may encounter.

4. Technical Support:

- Provide basic technical support to record, and maintain customer data,

5. Product Knowledge:

- Stay up-to-date with the latest offerings, menu updates, promotions, and features of our platform to provide accurate information to customers.

6. Customer Feedback:

- Gather and document customer feedback, suggestions, and complaints, and communicate insights to the relevant teams to drive continuous improvement.

Room for professional growth and development.
- rotational work arrangements and a positive work-life balance.

**Qualifications and Skills**:

- Diploma or Bachelor's degree Is required.
- Freshers can also apply
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a proactive attitude.
- Proficiency in using customer support software and tools.
- Ability to handle multiple tasks simultaneously and manage time effectively.
- Empathetic and patient demeanor when dealing with customer concerns.
- Flexibility to work in shifts, including evenings, nights and weekends.
- Attention to detail and accuracy in maintaining records and documentation.

**We are looking for 8 hour and 12 hour rotational basis customer care team who can work both in day and night.**

**Job Types**: Permanent, Fresher

**Salary**: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (preferred)

Work Location: In person

Expected Start Date: 25/03/2024

  • Customer Care Executive

    1 month ago

    Kochi, India Future Leap PMC OPC Private Limited Full time

    We are seeking a dedicated and customer-focused Female Customer Care Executive to join our team. As a Customer Care Executive, you will play a crucial role in providing exceptional service to our customers by addressing their product-related queries and feedback. Your excellent communication and problem-solving skills will contribute to building positive...

  • Customer Care Executive

    1 month ago

    Kochi, India Messwaala Full time

    **Company Name: Messwaala** **Location : kochi, Kerala** **Salary: 140000 to 180000 p.a** **Age: 28 Above** **Company Overview**: We are a dynamic and rapidly growing startup in the food industry, specializing in an innovative online messapp platform that connects customers with a diverse range of delicious and convenient meal options. As a Customer Care...

  • Customer Care Executive

    1 month ago

    Kochi, India Copious Consult Full time

    **Job description** - A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. - These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. - Tele calling **Desired Profile** - English &...

  • Telecaller /customer Care Executive

    1 month ago

    Kochi, India HSJB Global Full time

    A reputed firm in Cochin is looking for a Customer care executive. Education - Any Graduates Skills - Excellent communication skills in English and Hindi/ Tamil/ Malayalam/ Kannada. Gender - Female Age - Below 40 **Salary**: ₹18,000.00 - ₹25,000.00 per month Schedule: - Day shift Work Location: In person **Speak with the employer** +91...

  • Telecaller /customer Care Executive

    4 weeks ago

    Kochi, India HSJB Global Full time

    A reputed manufacturing firm in Aroor location is looking for a Customer care executive. Education - Any Graduates Skills - Excellent communication skills in English and Hindi/ Tamil/ Malayalam/ Kannada. Gender - Female Age - Below 40 **Salary**: ₹18,000.00 - ₹25,000.00 per month Schedule: - Day shift Work Location: In person **Speak with the...

  • Customer Care Executive

    1 month ago

    Kochi, India SPECTRA ingenious Full time

    Customer care Executive We are looking for an enthusiastic Telesales Executive to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be...

  • Customer Care Executive,kochi

    1 month ago

    Kochi, India Affable Management Services Full time

    Position: Customer Care Executive Location : Palarivattom, Kochi Experience : 0 - 2 Years in Customer Services Educational Qualification: Bachelor's degree in B com or a related field Roles & Responsibilities: - Manage incoming phone calls - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with...

  • Customer Care Executive(Kochi)

    1 month ago

    Kochi, India Affable Management Services Full time

    Position : Customer Care Executive Location : Palarivattom, Kochi Experience : 0 - 2 Years in Customer Services Educational Qualification : Bachelor's degree in B com or a related field Roles & Responsibilities: - Manage incoming phone calls - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with...

  • Customer Care Executive

    1 month ago

    Kochi, Kerala, India Bismi Home Appliances Full time

    **Kerala's leading Home Appliances retail chain "Bismi Home Appliances" urgently looking for Customer Care Executive, Customer Relations Officer.** **Contact - +919562888823, +919562888894** - **Duties & Responsibilities**_ - Handling customer complaints & Assisting them if they are facing a problem and troubleshooting it. - Making appointments for Product...

  • Customer Care Executive(Female)

    1 month ago

    Kochi, India Affable Management Services Full time

    Designation - Customer Care Executive Salary : 12 - 15k + Incentives Gender Female Number of Openings - 3 Yrs of experience 0-3 **Salary**: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Kochi, Kerala: Reliably commute or planning to relocate before starting work (required) **Education**: - Diploma...

  • Customer Care Executive

    1 month ago

    Kochi, India team Azad constructions Full time

    minimum 3 years experience in BPO /customer care services. looking for 24*8 3 shifts. **Job Types**: फ़ुल-टाइम, फ्रेशर **Salary**: ₹८,०८६.०० per month **Benefits**: - प्रॉविडेंट फ़ंड - मोबाइल फ़ोन के बिलों का पेमेंट - हेल्थ...

  • Customer Care Executive,

    1 month ago

    Kochi, India Affable Management Services Full time

    Position : Customer Care Executive Location : Edappally, Kochi Experience : 1 - 2 Years in Customer Services Educational Qualification : Bachelor's degree Roles & Responsibilities: - Manage incoming phone calls - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open...

  • Admin/customer Care Executive

    2 days ago

    Kochi, India Design Grooves Full time

    Urgently requires a Admin/Customer Care Executive in Interior and Construction company in Piravom, Kerala. **Responsibilities**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and...

  • Home Care Assistant

    1 month ago

    Kochi, Kerala, India Care Bridge Home Full time

    **HOME CARE ASSISTANT/CARE GIVER** We are currently looking to recruit Experienced Home Care Assistance who are self-driven and experienced to join our team. **Home Care Assistant - Job Responsibilities** - Providing support and assistance to elders to enhance independent living. - Assisting clients with tasks such as cleaning and laundry. - Assistance...

  • Customer Care Officer

    1 month ago

    Kochi, India Call For Jobs Full time

    Designation: Customer care Executive Department: Virtual Care Qualification: Any Graduation Mandatory languages: English, Tamil and Malayalam Working Location: Erankulam,kochi. Week Off: 2nd and 4th saturday, sunday. Gender: Male / Female Timing: 9hrs (9:30 - 6:30 ) Experience: freshers and 1year ; Salary: 2.08 lpa. Description: Have to take inbound...

  • Customer Care Associate

    4 days ago

    Kochi, Kerala, India Affable Management Services Full time

    We are looking for a dedicated and energetic Customer care executive Understanding of the SIP, Insurance, Mutual Funds etc Interact with customers and assist them with financial services Qualification: Any Graduates with sound communication skills in Hindi, Malayalam and English. Should be confident, Smart and a Person with a highly positive...

  • Customer Care Executive(0-2 Yrs Exp), Kochi

    1 month ago

    Kochi, India Affable Management Services Full time

    Designation : Customer Care Executive Location : Palarivattom, Kochi Experience : 0 - 2 Years in Customer Services Educational Qualification : Bachelor's degree in B com or a related field No. of Openings : 20 Salary : 2.5 lacs Roles & Responsibilities: Manage incoming phone calls Identify and assess customers' needs to achieve satisfaction Should...

  • Lead -Customer Care

    2 days ago

    Kochi, India Ontrack HR Services Pvt LTD Full time

    Leading customer care in telecomsales involves overseeing a team dedicated to deliveringexceptional service to customers before during and after the salesprocess. Below are the key responsibilities and strategies forsuccess in thisrole:TeamLeadership: As the leader of the customer care team youreresponsible for hiring training and managing a team of...

  • Customer Care Executive

    1 month ago

    Kochi, Kerala, India Transorze Solutions Full time

    Processing of enquiries received - Uploading the leads into ERP, regular follow-ups based on the scheduled date and updating status. - Sending mails, SMS and Whatsapp to interested students. - Call cold/warm leads (as provided) - Get students to walk-into the office - Daily reports to be sent to respective heads as per format - Counsel students (from all...

  • Care Coordinator/bsc Nurse- Thiruvalla

    1 week ago

    Kochi, Kerala, India Care Bridge Home Full time

    **JOB DESCRIPTION** **Care Coordinator -BSc Nurse** Location**:Thiruvalla, Kerala** **Purpose Statement**: Care Bridge Home is a professional home care organization that provides a wide range of both medical and non-medical support services for seniors and people with disabilities in their homes and residential care settings. Currently, we are searching...