Customer Care Associate Fresher(Retail Showroom)@
7 months ago
Customer Service Associate for Furniture Retail Showroom:
- The host has to approach Customers with a smile, greet him cheerfully and understand his needs empathetically.
- He/ She has to listen actively all queries and objections of the customer and handle them efficiently to the satisfaction of the customer.
- The host has to religiously obtain customer’s valued feedback and data in the prescribed format.
- The host has to maintain customer database with product details in the follow up register.
- The role involves writing down customers’ requirement, which may not be available and ensure availability of such stock and give immediate feedback to the customers.
- The role includes listening actively to all Customer Queries, Suggestions, Grievance and Complaints and redressing them effectively.
- The host has to deal effectively with angry or discourteous Customers in a polite, but firm manner.
- The host has to develop and retain loyal customers by developing effective relations and maintaining their database and being in touch.
- Exit interview of the customers who have not purchased and share feedback with the SM.
**Salary**: ₹15,000.00 - ₹17,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Retail sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Day Shift (preferred)
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