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Team Member- Corporate IT and Ibms Infrastructure

1 month ago

Panvel, India Yotta Infrastructure Full time

**Responsibilities**:
1. Respond to incoming support requests and inquiries, providing Level 2 technical assistance promptly and professionally.

2. Diagnose and troubleshoot hardware, software, network, and other IT-related issues, utilizing available tools and resources.

3. Escalate complex or unresolved issues to Level 3 support or appropriate teams, ensuring timely resolution and customer satisfaction.

4. Collaborate with Level 1 support engineers to provide guidance, knowledge transfer, and problem-solving assistance.

6. Assist in the administration and maintenance of IT infrastructure, including servers, network devices, and security systems.

7. Provide user account management, including creating, modifying, and disabling user accounts across various systems.

8. Collaborate with cross-functional teams to implement IT projects, system upgrades, and deployments, ensuring mínimal disruption to operations.

9. Document support activities, including incident details, troubleshooting steps, and solutions, for knowledge sharing and future reference.

10. Stay up to date with emerging technologies, industry trends, and best practices to enhance technical skills and knowledge.

12. Maintain and Manage Local active Directory.

13. Security VAPT, Upgrade and Patch Management for all Corporate IT devices and Application.

**Requirements**:
1. Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are advantageous.

2. Proven experience in a technical support role, providing Level 2 support and troubleshooting.

4. Proficient in diagnosing and resolving technical issues on Windows and macOS platforms.

5. Familiarity with IT service management (ITSM) tools and ticketing systems for incident tracking and resolution.

6. Basic understanding of network concepts, protocols (TCP/IP, DNS, DHCP), and troubleshooting connectivity issues.

8. Strong communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non-technical users.

9. Customer-oriented mindset with a focus on providing exceptional support and service.

10. Ability to work independently and collaboratively in a team-oriented environment.

11. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.