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Fresher Voice Chat Process Work From Home
1 month ago
**Responsibilities**:
- Respond to customer inquiries via chat and provide exceptional customer service
- Identify and escalate priority issues to the appropriate channels
- Resolve customer issues accurately and efficiently
- Update customer records in the company’s database
- Work collaboratively with team members to provide a seamless customer experience
- Meet daily targets related to response time, accuracy, and customer satisfaction
- Follow up with customers when necessary to ensure their satisfaction and ensure that their inquiries have been resolved satisfactorily.
**Requirements**:
- A high school diploma
- Excellent written and verbal communication skills
- Ability to multitask, prioritize and manage time effectively
- Strong problem-solving skills
- Ability to work under pressure in a fast-paced environment
- Good typing speed of at least 40 WPM.
- Ability to work from home and remain self-disciplined with no supervision.
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