Tele Calling Process Associate

2 weeks ago


Nagercoil, India Panacorp Software Solutions Full time

Job Role: Tele calling Process Associate

Key Skills and Responsibility:
1. Customer communication

Call or in for/from clients or clients.

Engage in a professional and courteous manner to address questions, promote products/services, or resolve problems.

2. Lead generation and change

Identify potential customers and explain offers.

Turn leads into sales by enticing and effectively handling customer objections.

3. Maintenance of records

Record call data, including customer comments, follow-up needs, and any sales made.

Update the relevant CRM system or software consistently.

4. Problem solving

Solve customer problems and provide appropriate solutions within a specific timeframe.

If necessary, send strong feedback to senior management.

5. Achieving a goal

Meet daily, weekly, or monthly performance goals for calls, sales, or customer satisfaction.

6. What they follow

Follow up with prospective customers to maintain contact and close deals.

Nurture relationships with existing customers to ensure retention and satisfaction.

7. Production skills

Stay updated on product/service features, pricing, and company policies to satisfy curiosity with confidence.

8. Compliance and professionalism

Follow company policies, procedures, and data privacy policies.

Maintain a professional and positive tone in all communications.

9. Conversation

Partner with sales, marketing and customer service teams to align strategies and share information from calls.

10. Collection of feedback

Collect customer feedback to identify areas of improvement and report findings to management.

Skills Required:
Excellent communication and interpersonal skills.

problem solving and persuasion.

Computers are especially good at writing Generally, some of the primary responsibilities of a teleworker are as follows.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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