Clinic Administrator

**About Royal Medical Centre**

Established in 2020, Royal Medical Centre (RMC) is a chain of non-invasive pain management & pain relief clinic for Spine, Ortho and Sports Injuries. RMC also offers physiotherapy & Rehabilitation services and therapeutic exercises.

**The Job/ Position Summary**

The Centre Manager will be responsible for overseeing the daily operations of the Clinic, ensuring an exceptional customer experience, and maintaining a high level of service quality. He/ She will manage a team of skilled rehab professionals and collaborate with other departments to achieve the Centre's Clinical & business objectives. **The Centre Manager will also be involved in marketing and promotions to attract and retain clients.**

**Responsibilities: -**

**Customer Service**:Maintain a focus on exceptional customer service, ensuring clients receive a luxury experience during their visits. Handle client complaints or concerns effectively and ensure prompt resolution to maintain customer satisfaction. Monitor client feedback and reviews to identify areas for improvement and implement necessary changes.

**Operations Management**:Oversee clinical and administrative operations, including inventory management, ordering supplies, and ensuring equipment is well-maintained. Implement and maintain organization's policies, procedures, and standards to ensure consistency and compliance. Manage the appointment booking system and ensure smooth client flow throughout the day.

**Sales and Marketing**:Collaborate with the marketing team to develop promotional strategies to attract new clients and retain existing ones. Monitor sales performance and set targets for the clinic's team, implementing strategies to achieve revenue goals. Participate in marketing events, trade shows, and community initiatives to promote the centre's services. MCM shall also be responsible for:

- Assessing strategic partnership opportunities for marketing initiatives
- Overseeing the marketing department’s individual projects
- Evaluating the effectiveness of old marketing programs and the viability of new ones
- Develop relationships with medical tourism agents to increase the number to referrals to our Centres.
- Develop partnerships and relationships with various hospitals that may be referral sources for our clinic
- Provide service information to all stakeholders
- Keep accurate records and documentation for reporting and feedback
- Monitor and analyse data and market conditions to identify competitive advantage

**Financial Management**:Develop and manage the Clinic's budget, monitoring expenses and revenue to ensure financial viability. Analyse financial reports and implement cost-control measures without compromising service quality.

**Skills and Experience**:
**Leadership**: Proven experience as a Clinic Manager/ hospital administrator or similar role in healthcare sector. Excellent leadership and interpersonal skills with the ability to motivate and inspire a team. Strong customer service orientation with a passion for delivering exceptional experiences. Knowledge of Healthcare services, industry trends, and products is mandatory. Ability to handle multiple tasks and maintain composure in a fast-paced environment. Exceptional communication and problem-solving skills. Flexibility to work evenings, weekends, and holidays as required.

**Problem-Solving**: Strong problem-solving and decision-making skills to address issues that may arise in the channel partner network, such as pricing disputes, market shifts, or customer concerns. The ability to think creatively and find effective solutions is vital.

**Results-Driven**: A focus on achieving sales targets and driving revenue growth. The sales manager should be motivated, persistent, and proactive in pursuing opportunities and overcoming obstacles.

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kollam, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Master's (preferred)

**Experience**:

- Medical administration: 3 years (preferred)

**Language**:

- Hindi (preferred)

Willingness to travel:

- 100% (preferred)