Customer Care Executive

2 weeks ago


Gurgaon, India Brainwires infotech pvt. ltd Full time

Keep records of customer interactions with clear documentation. Follow communication as per guidelines and policies. Take the extra mile to engage with customers.

**Responsibilities**:
Ensure customer interactions as per set process

Right information shared

Ensure qualitative conversions done with no use of language

Follow company policies and process

Follow code of conduct

Ensure adherence to shift roster

Attend training /refresher session

No unplanned leaves

**Skill**

**Communication**:

- Good at conversing with customers. Experience oriented ( both written and verbal)

**Language Required**:

- Hindi and English mandatory

**Experience**:
Fresher - who has excellent communication skills, the right attitude to work and grow.

Qua: Grads only

**Industry**:

- Ride hailing ( OLA/ UBER) first choice, Any ecommerce industry ( second preference ), banking and telecom - third preference )

**Other requirements/ relevant for the role**

Office location - Gurgaon

Shifts ( 24/7 shift roster wise ) - Morning / evening or night shift

Performance based incentives

Travel allowance - If early morning or late evening or night shift - can claim reimbursement

Weekly off - One weekly off ( it can be any day of the week)

Working hours - 8 hours / 6 days a week

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Blended process: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**
+91 9920012220



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