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Customer Care Executive
2 weeks ago
Keep records of customer interactions with clear documentation. Follow communication as per guidelines and policies. Take the extra mile to engage with customers.
**Responsibilities**:
Ensure customer interactions as per set process
Right information shared
Ensure qualitative conversions done with no use of language
Follow company policies and process
Follow code of conduct
Ensure adherence to shift roster
Attend training /refresher session
No unplanned leaves
**Skill**
**Communication**:
- Good at conversing with customers. Experience oriented ( both written and verbal)
**Language Required**:
- Hindi and English mandatory
**Experience**:
Fresher - who has excellent communication skills, the right attitude to work and grow.
Qua: Grads only
**Industry**:
- Ride hailing ( OLA/ UBER) first choice, Any ecommerce industry ( second preference ), banking and telecom - third preference )
**Other requirements/ relevant for the role**
Office location - Gurgaon
Shifts ( 24/7 shift roster wise ) - Morning / evening or night shift
Performance based incentives
Travel allowance - If early morning or late evening or night shift - can claim reimbursement
Weekly off - One weekly off ( it can be any day of the week)
Working hours - 8 hours / 6 days a week
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹35,000.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Blended process: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
**Speak with the employer**
+91 9920012220
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