Health Care Trainer
1 day ago
Responsible for conducting training programs for Customer Care Executives/Doctors
Focusing on customer and patient service skills, process and product knowledge
Deliver classroom and blended programs that add value to the learner sessions
Conduct refresher sessions to improve/maintain the core skills of the represtatives
Prepare and design training materials to support training initiatives to learners
Generate training reports to track progress and identify areas for improvement
Customer Service Skills/ Process Knowledge/Product Knowledge as core trainer
Respond and resolve issues arising out of training sessions, like on floor issues
Providing floor support as per the requirements that arise the low performance
Coordination with different LOBs in preparation for Training Needs Analysis
Conducting sessions and collecting feedback as required for better training needs
Managing Business Quality Monitoring (BQM), for delivering best services to patients.
Medical related graduation with 5-10 years of experience as healthcare sector trainer
Experience in sales, customer service, healthcare and hospitals corporate training
Willingness to work six days a week and ability to work flexible schedules and shifts
Proficiency in MS Office products (Word, Excel, Visio, PowerPoint) for presentations
Preferred for this position expertise into the healthcare and wellness sectors trainer.
**Job Type**: Permanent
Pay: ₹35,000.00 - ₹50,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Health Care Trainer: 10 years (preferred)
**Language**:
- Telugu (preferred)
Work Location: In person
Application Deadline: 31/12/2024
Expected Start Date: 01/01/2025
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