International Customer Service Advisor
5 months ago
**BeeperMD** looking for passionate English speaking customer representatives who are fluent enough to have conversations with US customers.
**Responsibilities:
- **
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas.
- Handle troubleshooting for MedTechs via Video Call.
- Chat with MedTechs regarding the appointment booking.
- Assist the MedTechs for connecting them with Practitioner.
- Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.
- English Fluency level: Fluent.
- Immediate joiners will be given first preference
- Excellent verbal and written communication skills In English.
- Flexible with a 24/7 Environment.
- Must have worked with International BPO in voice process.
**Shift: Rotational Shift(24*7) and 5 Days working.**
**Job Location: Should be willing to relocate to Chandigarh.**
**Office Occupancy: Work from Office Only.**
**Salary**: ₹25,000.00 - ₹42,000.00 per month
**Benefits**:
- Commuter assistance
- Food provided
Schedule:
- Night shift
- Rotational shift
- US shift
- Weekend availability
**Experience**:
- International voice process: 2 years (required)
- Customer service: 2 years (required)
Ability to Relocate:
- Chandigarh, Chandigarh: Relocate before starting work (required)
-
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