International Customer Service Advisor

6 months ago


Chandigarh, India BeeperMD Full time

**BeeperMD** looking for passionate English speaking customer representatives who are fluent enough to have conversations with US customers.

**Responsibilities:

- **
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas.
- Handle troubleshooting for MedTechs via Video Call.
- Chat with MedTechs regarding the appointment booking.
- Assist the MedTechs for connecting them with Practitioner.
- Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.
- English Fluency level: Fluent.
- Immediate joiners will be given first preference
- Excellent verbal and written communication skills In English.
- Flexible with a 24/7 Environment.
- Must have worked with International BPO in voice process.

**Shift: Rotational Shift(24*7) and 5 Days working.**

**Job Location: Should be willing to relocate to Chandigarh.**

**Office Occupancy: Work from Office Only.**

**Salary**: ₹25,000.00 - ₹42,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided

Schedule:

- Night shift
- Rotational shift
- US shift
- Weekend availability

**Experience**:

- International voice process: 2 years (required)
- Customer service: 2 years (required)

Ability to Relocate:

- Chandigarh, Chandigarh: Relocate before starting work (required)



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