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Operations Executive

1 month ago

Coimbatore Tamil Nadu, India HealthSy Full time

_**About Us**:_

We are a **health-tech startup** that prioritizes your health over anything else and thus bringing to you all the necessary healthcare services under one app. Ordering medicines online through subscriptions, home healthcare services, online doctor consultations, in-clinic appointments and what not? At HealthSy, we are trying to bring a change in the way people think and use various healthcare services across India. Most of our day-to-day activities and actions that we do in our lives like buying clothes, booking tickets, getting groceries for our home etc., that was once done physically have now moved towards the digital way of thinking and doing it at least in the urban centers with the rural and semi-rural centers fast catching up due to the quick penetration of the internet and the swiftness and easiness of doing things digitally. We want HealthSy to be your trusted healthcare partner for all your day-to-day healthcare needs.

Therefore, if you are excited and want to be part of our **Operations team**, community, and the health-tech revolution you can register your interest for the role and our concerned on-boarding team will revert shortly.
- **Duties and Responsibilities of an Operations Executive at HealthSy**:_
- **Overseeing Operations**: Manage day-to-day operations of HealthSy in Coimbatore, ensuring smooth functioning of all aspects of the business.
- **Partner Relationship Management**: Build and maintain strong relationships with healthcare providers, vendors, and other partners to ensure effective collaboration and support.
- **Strategic Planning**: Develop strategies and plans to optimize operations, improve efficiency, and enhance the overall performance of HealthSy in Coimbatore.
- **Team Management**: Lead and supervise a team of operations and support staff, providing guidance, training, and support as needed to ensure they meet their objectives and deliver high-quality services.
- **Process Improvement**: Identify areas for process improvement and implement solutions to streamline operations, reduce costs, and increase productivity.
- **Quality Assurance in terms of Partner Daily SOP**: Implement quality assurance measures to ensure that services provided by our partnered doctors, retail pharmacies HHSP meet the highest standards and comply with regulatory requirements. This should have a patient / user first satisfaction approach.
- **Data Analysis and Reporting**: Analyze operational data and generate reports to track key performance indicators, identify trends, and make informed decisions to drive business growth.
- **Customer Support**: Ensure prompt and effective resolution of customer inquiries, complaints, and issues, maintaining high levels of customer satisfaction.
- **Risk Management**: Identify potential risks and develop strategies to mitigate them, ensuring compliance with relevant regulations and minimizing business disruptions.
- **Budget Management**: Assist in the development and management of budgets, ensuring that financial resources are allocated effectively to support operational objectives.
- **Collaboration**: Collaborate with other departments within HealthSy and external stakeholders to achieve common goals and objectives.
- **Continuous Improvement**: Stay updated on industry trends, best practices, and emerging technologies to continuously improve operations and enhance the competitiveness of HealthSy in Coimbatore.

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Operations management: 1 year (required)

**Language**:

- Hindi (preferred)

Work Location: In person