Officer/executive - Customer Service - Delhi
3 weeks ago
**Officer/Executive - Customer Service - Delhi
**Job Location **- Delhi
**Mandatory Documents required during interview. (Both Original & Photocopy)**
1. CV
2. PAN Card
3. Adhaar Card ( with Address)
4. Passport ( with Address)
5. Educational Documents - 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.
**Eligibility Criteria**:
- **Desired Skills**:Good Communication Skills **, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
- Airport Operations Experience Preferred.
- **No Visible Tattoo marks/ body art**
**Requirement**:
**A. Mandatory Requirements**:Good Communication, Pleasing Personality & Well versed in Customer Dealing
**Job Description -**
**Customer Service -**
**Job purpose**:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
**Key responsibilities and accountabilities**:
Assist customers through all procedures related to arrivals & departures in the following activities.
**Reservations & ticketing**:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
**Departures**
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
**Arrivals**
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
**Post flight departure**
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
**“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”
**Please Note**: IndiGo, one of India’s fastest growing airlines, is continuously in search of talent. However, please be cautioned that certain people claiming to represent IndiGo - by misusing the brand name “IndiGo”, and the names of our employees - are demanding money in exchange for Interviews or Jobs with IndiGo.
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